- Report: #1300860
Complaint Review: World Pay - Nationwide
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Author Not Confirmed
Why?
World Pay
Nationwide, USA
Phone:
8002005965
Web:
Worldpay.com
Categories:
Business Rating:
(0)
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World Pay World pay is a terrible company to do business with United States Nationwide
I have done business with World pay since 2006. We did over 4 million a year with our Ecommercce business. I sold that company and started a new company. Once I started a new company I continued to use World Pay as our processor. in the first intital months we had a credit card filter issue and we had some charge backs in our initial opening months. They put a reserve on our account which wasn't that big of a deal. We started another website that was in a different industry with World Pay. World pay tied to two account togeather and immediately put our deposits on hold. After hours of talking to them and assuring them that we were not a fraudulant business they released our deposits.
Not a month later they started to hold a reserve. With out communicating or speaking to us they again froze our deposits. We immediately stopped running transactions through World Pay although we were still operating other Ecommerce companies thorugh World pay.
The problem that i have is the 180 day reserve. I have had reserves put on account in the past and they have removed them and worked with me on a reasonable fair level. They locked up $10,000 on a 180 day reserve that is now handled by the risk department.
This is fradulant in the manner that they hold funds that are not at risk. I have zero transactions that can be disputed or have a charge back filed. World pay still holds my money stating it is at risk. This is not true the funds are not at risk and the money they are holding does not belong to them.
This is a loop hole that they are takign advantage of customers. When calling to discuss this topic i have been hung up on three times and treated like a small minded business that should go away and leave them alone. The employees they have working for them do not care, show no class, and have no culture. I feel bad for there miserable employees as they can not wait to pass you off to the next rep in an out of control work environment.
There cusotmer service is terrible, there phone system is terrible and i have stuck with thiem through thick and thin. This is the last straw and I hope this message is read by any new customers and you do not use World Pay.
Thanks
