- Report: #699617
Complaint Review: WorldPay - Atlanta Georgia
Reported By:
SI - Texas -
Lubbock, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WorldPay
600 Morgan Falls Road Atlanta, Georgia, United States of America
Phone:
Web:
Categories:
Business Rating:
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WorldPay, RBS WorldPay, 16 years with them and they charge me an early termination fee? Atlanta, Georgia
My business has been with this company since 1995. After being charged outrageous processing fees of 6% on some credit cards, we switched to another company. When I called this company to inform them of our cancellation with their service, they informed me that there would be an early termination fee and that it was in my contract. I told them that I no longer had I contract with them, but they informed me that it automatically renewed every year and went ahead and charged my bank account $195 early termination fee.
They also charged $9.99 a month for data security fees - they were making the merchants pay for their security breach that occurred in 2009 which was their responsibility. I know I paid those "fees" for over a year.
I did get good service from the call center any time I needed supplies; but of course, I did pay a fee for those each month whether I needed them or not.
I am outraged by the data security fees that they charged and totally amazed that they charged a "15-year" customer an early termination fee.
They also charged $9.99 a month for data security fees - they were making the merchants pay for their security breach that occurred in 2009 which was their responsibility. I know I paid those "fees" for over a year.
I did get good service from the call center any time I needed supplies; but of course, I did pay a fee for those each month whether I needed them or not.
I am outraged by the data security fees that they charged and totally amazed that they charged a "15-year" customer an early termination fee.
