Greetings,
We have in fact received every email. During your the registration process you acknowledged our “terms and conditions.” We also forwarded a welcome letter on the date you created your account, reiterating the 7day/7items to research trial, the recurring fee and the effective start date.
When you have reached the 7 items that you can research for free, you are prompted by the pop up box that clearly states that you are activating your paid account. Per our terms and conditions, a credit is not due on this account at this time. The good news is that it has been canceled and will not continue to be billed.
My final email:
Dear Support Team: