- Report: #1151031
Complaint Review: WowCuba - Internet
-
Author Not Confirmed
Why?
WowCuba
Internet, USA
Phone:
+5376980041
Web:
www.wowcuba.com
Categories:
Business Rating:
(0)
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WowCuba WowCuba Car Rental, WowCuba Rent A Car, WowCuba Kristen, WowCuba Hotels, WowCuba Renta de Autos, WowCuba Alquiler de Coches WoWCuba - We had a horrible experience with WoW Cuba and Kristen Havana Internet
We had a horrible experience with WoWCuba. When we had quite some difficulties with the rental Car Company that WoWCuba used to get us a car, Kristen neither apologized nor was she particularly helpful at resolving the issues. She was plain unfriendly, disrespectful and really nasty.
Kristen appears to have distain for Cuban people as she totally blamed them for the problems we encountered, but the terrible service was from WowCUBA and specifically her demeanour.
WowCUBA take your payment as if they are the service providers but, in fact, they are NOT and when something goes wrong they (nastily) pass the responsibility to VIA Rent a CAR in Cuba. The gentleman at VIA told us that they will soon be stopping to work with them because so many complaints. I have found no less than 20 WowCuba Reviews online and ALL are negative! It’s been a few months since my trip but want to thank VIA for writing to us and advising us of their decision. A wise one if you ask me and, better for Cuba Travel industry overall. We will use the Gaviota website they sent us next time.
I normally don't write reviews online but this time I thought it was important to warn other travellers about WowCUBA, don’t expect an apology and be prepared to be talked down-to and humiliated by Kristen when the service you paid WowCUBA for does not work. For Kristen, it’s never their fault and you are stupid!
2 Updates & Rebuttals
Anonymous
Prince Edward Island,Phony Complaint
#2REBUTTAL Individual responds
Wed, June 04, 2014
WoWCuba is of the opinion that this report is a fabrication by a competitor and invites the malicious poster of this complaint to provide some proof that he actually ever even contracted services from WoWCuba.
View our Better Business Bureau Business Review:
We also publish unedited client feedback here:
facebook.com/WoWCuba?sk=notes
Kristen MacQueen
Director, WoWCuba
+5377990759
KevinL
California,California,
WowCuba Online Review Complaints
#3Author of original report
Mon, June 02, 2014
I forgot to post the links to my complaints about WoWCuba, no reply, no refund until today.
Kevin L
tripadvisor.com/ShowTopic-g147271-i387-k7108833-WowCuba_s_service_is_really_bad-Havana_Cuba.html
