Sarah
Lake Worth,#2UPDATE Employee
Fri, September 07, 2007
We are very sorry about the negative opinion that Will seems to have about our services and our company. Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Unfortunately, because Will did not provide very many personal details, we could not find an account that matched the information that was provided by him. We want to take care of the issue that Will has discussed therefore, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. We also provide a link to email and telephone contact information on every page of our website. We respond promptly to every email that we receive. The report at http://www.ripoffreport.com/reports/0/261/RipOff0261692.htm is just one example of a satisfied consumer. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."