- Report: #312569
Complaint Review: Www.earth-2008-online.com/mymarketbill/mysoftware/mymusicbill - Internet
-
Author Confirmed
Why?
Www.earth-2008-online.com/mymarketbill/mysoftware/mymusicbill
www.marketbill.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Www.earth-2008-online/ mymarketbill/ mysoftware/ mymusicbill Downloads Redirected from a fraudulent google site to Marketbill Internet
What I see on the google search engine is a website www.earth-2008-online.com. When I clicked on the site I was lead to believe that is was an updated version of GoogleEarth. I signed up for a download not realizing they had added other programs and the website url changed twice. Marketbill, then to Mymusicbill. When I downloaded the 'new' google earth I knew immediately I'd been hoodwinked. The only possible way of contact is with support. They said they had a no refund policy once the product key has been issued but you have to have the product key to download but what you find is free software. Their entire selection is free software which is a terrific way to phish for suckers. It's slick how they are using Google's search engine to put their foot in the door.
I copied all my emails and they told me I was eligible for a refund of your 'membership' within a 7 day evaluation period. After this period, we have a strict no-refund policy (Their note:) There is a non-refundable 9.95 USD processing and handling fee that is applicable to this purchase.
My last response was :Close my account. I'll pay the 9.95 I have no need for your software or services.
Their last email stated:
As per your request, we have approved your request for a refund. In accordance with our terms and conditions, the amount of 41 USD will be credited to your account which excludes our non-refundable processing fee.
I see on my credit card statement today they charged me 50.95...not the 9.95 they said they would. I will be disputing the transaction with copies of my emails and a block of these 'companies'.
As far as the rebuttal, known as 'Destructo'. I'll have to agree there are moments of weakness in any human being. Someday your 'perfect' self will find that deep cravat and I hope you find no one to turn to in your hour of need.
This site is a godsend to people who can educate themselves as to how to fight back. What procedures may help others. I'll only suggest, if you have nothing constructive to tell others, silence is golden.
Joan
Dayton, Ohio
U.S.A.
I copied all my emails and they told me I was eligible for a refund of your 'membership' within a 7 day evaluation period. After this period, we have a strict no-refund policy (Their note:) There is a non-refundable 9.95 USD processing and handling fee that is applicable to this purchase.
My last response was :Close my account. I'll pay the 9.95 I have no need for your software or services.
Their last email stated:
As per your request, we have approved your request for a refund. In accordance with our terms and conditions, the amount of 41 USD will be credited to your account which excludes our non-refundable processing fee.
I see on my credit card statement today they charged me 50.95...not the 9.95 they said they would. I will be disputing the transaction with copies of my emails and a block of these 'companies'.
As far as the rebuttal, known as 'Destructo'. I'll have to agree there are moments of weakness in any human being. Someday your 'perfect' self will find that deep cravat and I hope you find no one to turn to in your hour of need.
This site is a godsend to people who can educate themselves as to how to fight back. What procedures may help others. I'll only suggest, if you have nothing constructive to tell others, silence is golden.
Joan
Dayton, Ohio
U.S.A.
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Process for your refund
#2UPDATE Employee
Wed, July 16, 2008
Hi Joan, First and foremost I would like to point out that you did recieve your refund. In order to recieve a refund, your account must first be charged. your total balance was $50.95, then you were refunded your balance minus the $9.95 non-refundable fee. Your refund would be $41.00 if you have not recieved this refund, please contact me and I will rectify this. Now, we are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. Finally, if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
