- Report: #385260
Complaint Review: Xpert-Solutions - XPS - Calgary Alberta
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Author Confirmed
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Xpert-Solutions - XPS
72 Ranchridge Way N.W. Calgary, Alberta, Canada
Phone:
403-547-9267
Web:
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Xpert-Solutions - XPS Company is Uneducated and less than Experts on fixing Computers misdiagnosed caused more problems and still made me pay for it! Calgary Alberta
I had gotten Xpert-solutions to take a look at my laptop they had spent three days on it trying to figure out what the problem was..they said it was the video card..than they blamed it on alienware saying it was what their technicians said..even though Xps solutions told me it was for sure the video card..they never fixed it because the technician or so called fake expert..couldn't even get past the screws on the back of my laptop..I took my laptop into a Different place..and they had diagnosed it as the fan and fixed it all in within 8hours. I told XPS this and they refused my refund..they had misdiagnosed but claimed that they had told me it could of been the fan as well..idiots...the other technician said..it was simple he just needed to turn it on and look under the laptop to notice one fan wasn't spinning. On top of that Xps claims they could of charged me more because of the 3 visits to my house..which isn't MY FAULT to start with..their technician was uneducated and was less then a expert in fixing anything. XPS Solutions ARE Rip-oFFs of true computer technicians don't make the mistake I DID!!
Chokichi
calgary, Alberta
Canada
Chokichi
calgary, Alberta
Canada
1 Updates & Rebuttals
Bjorn
Calgary,Alberta,
Canada
XPert Solutions are in fact Certified in all areas in which they provide their services
#2REBUTTAL Owner of company
Sat, December 27, 2008
Our technician stated that he is unable to perform the service at the customers home but rather in our shop where the tools and resources required for the service are available. Unfortunately, the customer refused the off-site servicing and was charged a single hour for the diagnostics performed. In fact, our technician had spent approximately 3 hours researching the hardware issue through alienware and supplied the customer with a full summary of the problem which included the recommendation of the warranty service through alienware, which was also what the customer than did after filing this report. Through our professional research and recommendation is this Laptop now repaired. When a car is inspected by a certified mechanic who finds the fault of your vehicle, service charges are also applied, even though you buy and install the parts elsewhere. All technicians within our firm are responsible, certified and very friendly. We have a 'class A' reputation as is reflected upon us by hundreds of satisfied customers. Please feel free to comment or contact us if you have any questions or concerns. http://xps.unmix.ca 403.547.9267
