- Report: #1495478
Complaint Review: yahoo -
Reported By:
Phillip -
Paguate, New Mexico, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
yahoo
United States
Phone:
(866) 706-3517 (800)318-6
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
yahoo they charged me $199 which was lowered from $299
Originally I called a company called Humaneware to find out why I could not access my yahoo! e-mail account; because I kept a getting an error on my e-mail account. They told me to call Yahho! I looked up the number on google and found a number (800) 318-6467. Called it. They said Hello and I asked them if I reached Yahoo! They replied yes. The operator had a heavy accent. He asked what was the problem. I explained to him I was having problems accessing my e-mail account. He said let me take a look sir and he asked for my e-mail address which I gave to him.
He told me my e-mail looks like it has been compromised and in order for me to fix the problem I would have to pay $299. I said no. He then replies you only have to pay $199 today. I payed him with a check; and then he said I will call you back in ten minutes so I can speak with my technician. After called was ended, 30 minutes later he called back. Adressed me by my name and that he will transfer me to his technician. The technician (also with a heavy accent) informed me that my e-mail is compromised and whomever has access to the account was fixing to expose all my personal information.
He endded the call and 10 minutes later He called back. He replied he could fix the problem by going into the sever and deleting my e-mail account and give me a new e-mail address. He would place safegaurds on the new account. No one would have access. He ended the call to set up new account. Ten minutes the technician called back. Gave me new e-mail address and gave me the yahoo! password to access my e-mail account. Ended the call ten minutesw later called back after placing safegaurds on the new account. His final words your safe now, have a nice day!
