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  • Report:  #67410

Complaint Review: YOURFREEVITAMINS.COM - BRIDGEPORT LABS - CONSUMER HEALTH USA - PREMIER HEALTH - Wallingford (your Free Vitamins) & Plantation (Cons. Health Connecticut

Reported By:
- WATERFORD, California,
Submitted:
Updated:

YOURFREEVITAMINS.COM - BRIDGEPORT LABS - CONSUMER HEALTH USA - PREMIER HEALTH
26 Barnes Ind Rd. N (your Free Vitamins) & 8201 Peters Rd. St. 1000 (Cons. Health USA) Wallingford (your Free Vitamins) & Plantation (Cons. Health, 06494 Connecticut, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
***********VITAMIN BUYERS BEWARE***********

ORDER FROM THIS COMPANY AND YOU SHALL RECEIVE ITEMS YOU NEVER ORDERED AND YOU ALSO GET CHARGED FROM OTHER COMPANIES!

I ordered a "FREE" bottle of vitamins from yourfreevitamins.com (AKA Bridgeport Labs) and paid the shipping & handling fee of $4.95. I tried to cancel any further shipments as stated on their web site and they said not a problem and cancelled my membership. A few weeks later I see I am billed $39.95 but I never received anything.

They do have a tracking number on their packages. I emailed them and they claimed I received the second package, though I hadn't. My neighbor who was on vacation for 2 weeks came home to a package that was addressed to me (postal delivery error) she then brought it over. I immediately shipped it back "REFUSED" to yourfreevitamins.com (AKA Bridgeport Labs) in Wallingford, Ct. and requested a full refund.

I eventually received the full refund but then I received another strange charge on my credit card about 2 months later, this one was from Consumer Health USA (AKA Premier Health) in the amount of $61.37. I emailed them and asked them why I was billed, they claimed because I had ordered vitamins from yourfreevitamins.com (AKA Bridgeport Labs) they automatically shipped their information package to me, which I probably threw away thinking it was junk mail. They also stated they emailed me welcoming me to their service, which I deleted because I wasn't familiar of the email address.

Yourfreevitamins.com (Bridgeport Labs) NEVER had one word on their order form about any additional products being sent AND being charged to my credit card.

I emailed Consumer Health USA (Premier Health) and asked them why I was charged, they claimed that the first month was FREE and it was only $59.85 quarterly. That was their excuse!! I COULDN'T BELIEVE IT. Couldn't they have thought of something better than that?? I asked for a full refund and they claimed I would only receive $59.85 NOT $61.37, when I emailed them back and asked why NOT the Full amount..this was their reply (copied)

"Thank you for contacting us. The reason that your charge or refund amount that shows up on your statement has varied slightly from the $59.85 quarterly charge is due to the fact that you were billed through our European holding company.

Therefore, the amount that shows up on your credit card statement could be affected by intra-day currency rate changes outside our control.

Best of health,

Customer Service

Consumer Health USA

So, first of all I am billed for something I never even ordered or wanted then I am not receiving my FULL refund? (They said within 4-7 business days I will receive the $59.85, we'll see). What kind of S**T is this? I could NOT believe that yourfreevitamins.com (Bridgeport Labs) gave this company my personal information along with my credit card information!! I have emailed yourfreevitamins.com (Bridgeport Labs) and requested a list of any other companies in which they may have submitted my information to. As of yet I have not received a reply. I want to know what companies have my information and I also need to beware of charges on my credit card. Since ordering from yourfreevitamins.com, I have had over $100.00 worth of charges to my credit card. All for 1 bottle of vitamins for only $4.95. Basically, as the story goes... YOU NEVER GET SOMETHING FOR NOTHING!

BUYER'S BEWARE!! YOURFREEVITAMINS.COM AKA BRIDGEPORT LABS... THE PRODUCTS THEY SELL HAVE NOT BEEN APPROVED BY THE F.D.A.

Tina

WATERFORD, California
U.S.A.

Click here to see why we deleted either a phone number, link or e-mail address from this report.


1 Updates & Rebuttals

Tina

WATERFORD,
California,
U.S.A.
I NEVER SAW ANYTHING ABOUT A FREE TRIAL MEMBERSHIP TO CONSUMER HEALTH

#2Author of original report

Tue, September 23, 2003

FIRST OF ALL, THERE IS AN ERROR IN THE FIRST COMMENT I MADE. THE COMPANIES ARE YOURFREEVITAMINS.COM (AKA BRIDGEPORT LABS ALONG WITH TONS OF OTHER AKA'S) THEY ARE LOCATED IN WALLINGFORD, CT. AND CONSUMER HEALTH (AKA PREMIER HEALTH) IS LOCATED IN PLANTATION, FL.(sorry for the confusion);-) Here is an update from yourfreevitamins.com I received today (moments after posting here at BBB): Hello, Thank you for contacting us. Please visit the link below which is the one that you used at the time to place the order. We were offering the service for Consumer Health USA to all customers as a temporary offer: http://www.yourfreevitamins.com/index.cfm?cid=14743 When you completed our offer you were also accepting their membership. We are not linked to other companies. Therefore, your name has not been distributed to other companies. Customer Service YourFreeVitamins.com I hope it's true! At least I (hopefully) won't be charged from any other companies. BUT, THE STRANGE THING IS...I NEVER SAW ANYTHING ABOUT A FREE TRIAL MEMBERSHIP TO CONSUMER HEALTH USA ON THE ORDER FORM UNTIL TODAY BECAUSE I WOULD HAVE EMAILED THEM IMMEDIATELY AND HAD THEM EXCLUDE ME RIGHT FROM THE BEGINNING. If they aren't linked to other companies, then how did Consumer Health USA get my credit card information????

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