- Report: #98577
Complaint Review: Ztel Communications - Altmore Alabama
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Author Not Confirmed
Why?
Ztel Communications
P.O. Box 10751 Altmore, 36504 Alabama, U.S.A.
Phone:
800-511-4572
Web:
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Ztel Communications ripoff took my money promising good service, no service and never refunded the money Altmore Alabama
They took my money promising me their supposed good services at the good rates, yet they used the excuse of me using a different carrier than the owners of the phone lines. So I requested a refund, yet they have yet to give me back my $70. I am currently using CCI, of which I had before.
I am starting the process to have my bank pull the money from their account with an affidavit. Plus, I am thinking about filing fraud charges against them to shut them down for taking money from people like me.
Earl
St. Clair, Michigan
U.S.A.
I am starting the process to have my bank pull the money from their account with an affidavit. Plus, I am thinking about filing fraud charges against them to shut them down for taking money from people like me.
Earl
St. Clair, Michigan
U.S.A.
1 Updates & Rebuttals
Stacia
Uriah,Alabama,
U.S.A.
You should be more informed about phone service before you make the decision to sign up for it.
#2UPDATE Employee
Thu, January 27, 2005
I actually place orders for phone service. I speak to people such as yourself every day and I know that a lot of people do not understand how phone, and a lot of other utility services operate. We ask you who you have for phone service at the present moment before we switch your service over and if you had told us that you had one of the carriers that we cannot switch from, then we would have not even processed your order. We are extensively trained to handle most situations but if people, like yourself, cannot understand simple questions, we cannot help it if your order does not process correctly. My advice to you would be to do some research on things before you sign up for them and listen carefully when you are speaking to sales representatives. And in response to the company not giving you a refund check yet, I know that we do send out refund checks once our research and accounting departments have determined that the credit to your account is correct. We do this to protect ourselves. If we issued a refund to every single person that called in without first researching the issue, we could lose money. It is just smart business.
