3, Report:
#1417675
Posted Date:
Dec 18 2017
Frontier Communications Corp. Frontier offered 30-day guaranteed working DSL internet service or money back. Service continually crashed/froze PC's. Their techs tested lines and concluded they were 'noisy' and couldn't be improved. We cancelled w/i the 30 days and told bill would be zerod out. Two months, two bills and two customer svc calls later we still had a $186 bill. They sent it to collections. They expect us to pay for a service we couldn't use. Rochester New York
During July of 2017 I moved my family to a semi-rural community in California. Since we had had great Verizon (Frontier) FIOS 50/50 Mb/s service for most of the past 8 years we decided to give them our new account. We called the Ordering Dept. to sign up for FIOS internet but unfort...
Entity
Frontier Communications Corp.
Categories: Internet Services
4, Report:
#1356616
Posted Date:
Feb 17 2017
Frontier Communications Incompetent Customer Service Norwalk, Connecticut Nationwide
Our family wanted to switch from AT&T U-verse to Frontier Fios. We would be porting our phone number over from U-verse and service installation was scheduled for 2/10/17. Everything was set, or at least we thought. On 2/9/17 we received a call from Frontier saying that our numbe...
Entity
Frontier Communications
Categories: Cable TV