1, Report:
#1501089
Posted Date:
Oct 20 2020
Sears Sears Purchase Warranty They sold us Refrigerator with warranty. Ice box not working. No parts poor service 3rd party. Started 7/12/20 over 90 days no resolution
Sears Kenmore Refrigerator Ice Maker not Working. Covered under purchase Warranty. 3rd party A1 Repair inspected on7/13/20 and ordered part. Did not receive part. Called Sears sent back to A1 Repair said Backorder part not available. Called Sears Resolution 10/13/20 Bernadette gave...
Entity
Sears
Categories: Sears kenmore Refrigerator warranty
2, Report:
#1499046
Posted Date:
Aug 22 2020
Sears Sears Kenmore Sears Kenmore does not honor warranty repair AZ
On 11/8/19 I purchased a brand new Sears Kenmore top mounting refrigerator with a one year warranty on all parts and service. In August 2020, the bottom part of refrigerator stopped keeping food cold. Temperature gauge registers at only 50 degrees, while 40 degrees is required...
Entity
Sears
Categories: kitchen appliance, appliance repair, Appliance Service Repair
3, Report:
#1493310
Posted Date:
Mar 26 2020
Sears Kenmore Bought new combo washer dryer less than a year ago. Have had multiple problems, Hoffman Estates Il
electronic related failures. Services refused to warranty, wont even send out. Calls go unanswered. Just sold and forgot cust services. Main store closed, last all paperwork.
Have sent $100s on it with no results.
Just want my money back.
This thing cost $1500, and didn't even out ...
Entity
Sears
Categories: Appliances, APPLIANCE DEALER, Appliance Service Repair
4, Report:
#1464731
Posted Date:
Oct 16 2018
Sears/Kenmore/LG Indicate 10 year warranty at purchase and then renege after only 2 years. Goldsboro NC North Carolina
On 14 Sep 2016 we took delivery of a Kenmore refigerator (manufactured by LG) with a Grab N Go door, on which is clearly idicated the compressor has a 10 year warranty. On 17 Sep 2018 the refrigerator quit cooling, (freezer and refrigerator). After two weeks the repairma...
Entity
Sears/Kenmore/LG
Categories: appliance repair
5, Report:
#1427344
Posted Date:
Feb 05 2018
A and E Factory Service/Sears Warranty Service Faulty appliances/Service company is a sham Huntersville North Carolina
When you think of water damage, you typically think of large amounts of water wreaking havoc. But even a small, slow leak can cause a lot of damage and result in a huge headache. That is what happened to us when our two year + 11 months old dishwasher failed.  ...
Entity
A and E Factory Service/Sears
Categories: Appliance Repair
6, Report:
#1414555
Posted Date:
Dec 01 2017
SEARS KENMORE DISHWASHER Continues to not work Citrus Heights California
Kenmore dishwasher was purchased this May. I purchased the additional warrantee. This dishwasher does not work. Technical has a temporary fix and than it will not work again. Meanwhile I have to wait with a load of needing TO BE WASHED DISHES.It appears this model is a lemon. Not ev...
Entity
SEARS KENMORE DISHWASHER
Categories: Dishwasher
7, Report:
#1354649
Posted Date:
Feb 07 2017
SEARS APPLIANCE PARTS DEPT. DOUBLE THE PRICE FOR A KENMORE DRYER LINT FILTER Internet
I called Sears.com to order a simple LINT FILTER for a Kenmore brand clothes dryer.
SEARS quote me $35.64 including shipping & handling.
This price seemed to be much too high, so I used the Google search engine for Sears/Kenmore brand clothes dryer parts.
Speedy Appliance Parts was ...
Entity
SEARS
Categories: Miscellaneous Companies
8, Report:
#1267061
Posted Date:
Nov 10 2015
Kenmore Elite, Kenmore, Sears Appliances 3 Year Old Kenmore Elite Washing Machine already broken Nationwide
3 years ago we purchased an expensive Kenmore Elite washer/dryer set. We thought we were getting a great deal from our local Sears store during one of their Memorial Day promotions. We opted to not to have delivery and installation and chose to do so ourselves. First load of clothes...
Entity
Kenmore Elite
Categories: Appliances
9, Report:
#1257956
Posted Date:
Sep 29 2015
Sears Kenmore Sears Kenmore Top Load washer useless Santa Rosa Nationwide
About four years ago I bought a Sears Kenmore Top-loading washer Model # 110.26002011 and dryer set. The dryer has been great but the washer is the worst home appliance I have ever bought from Sears. Originally I bought a two year warranty from them, and it was a good thing I did,...
Entity
Sears Kenmore
Categories: Home Warranty Companies
10, Report:
#1197840
Posted Date:
Dec 27 2014
Sears Service? A Joke delivered defective fridge; refuses to fix it Nationwide
I've never bought an appliance anywhere but Sears. A few years ago we had some delivery issues with an item; very, very frustrating dealing with overseas folks who were reading from a script and robotically kept repeating the same standard customer service phrases over and over. But...
Entity
Sears
Categories: Appliances
11, Report:
#1167237
Posted Date:
Aug 04 2014
Sears Kenmore, Electrolux, Sedgwick This is the report I sent to BBB and our Attorney General: Everett Washington
NEVER buy from Sears. Even the jewelry falls apart, and if you so much as take their stickers off to try to wear it, you can't return or exchange the stuff.
I spent a total of $2,365.82 on appliances at Sears, and none have ever worked properly. Got a range (Model number of t...
Entity
Sears
Categories: Department & Outlet Stores
12, Report:
#1166191
Posted Date:
Jul 30 2014
Sears Kenmore Getting the Run around Nationwide
I purchased a sears kenmore elite refrigerator in July 2010 i had to call a repairman to check the refrigerator about 3 weeks ago the serviceman determined that the compressor was bad after arguing with sears over the warranty which states the sealed system has a 5 year warranty per...
Entity
Sears Kenmore
Categories: Appliances
13, Report:
#1111877
Posted Date:
Dec 31 2013
Kenmore Sears Kenmore, Sears Appliance, Kenmore Appliance Kenmore Elite Dishwasher- WORST Customer Service EVER!!!! Nationwide
My parents purchased a Kenmore Elite dishwasher for me last Christmas. A couple of weeks ago a small rubber fitting blew out. I called 1-888-Kenmore to see about getting a new piece. I was told to get that piece I would have to purchase the entire pump assembly for $200 ...
Entity
Kenmore
Categories: Appliances
14, Report:
#1108328
Posted Date:
Dec 19 2013
SEARS KENMORE does not stand behind their product Hoffman Estates Illinois
Four year old Kenmore bottom freezer refrigerator completely failed...no power to it at all. Cause of failure was a $1 fuse soldered to a $165.00 motherboard. Total cost of repair with labor and trip charge = $354.53.Sears 'customer solutions' was horrible...the enti...
Entity
SEARS
Categories: Appliances
15, Report:
#1088700
Posted Date:
Oct 01 2013
SEARS Kenmore Chest Freezer Hoffman Estates Illinois
Bought a Kenmore chest freezer from Sears less then 2 years ago. Last Sunday my wife opened the freezer to find it was not cold. $300 worth of food was defrosting contacted Sears and they said they would get a technician to call me. 4 days later still no call. After asking a frien...
Entity
SEARS
Categories: Appliances
16, Report:
#1073782
Posted Date:
Aug 07 2013
Sears Kenmore 2year old oven starts on fire Internet
Stove 790.92603012
I had this stove since may 2011. Today the back panel began to spark and began a fire in my house. Luckily I was standing near the stove and ran down and killed the power to the stove and prevented the fire from spreading. Kenmore and sears do not stand by their p...
Entity
Sears
Categories: Kitchens
17, Report:
#1051086
Posted Date:
May 15 2013
Sears Kenmore Kenmore Range shooting out sparks Hoffman Estates Illinois
The Kenmore Range I own is shooting out sparks from the back when one of the burners is on. The burnr heats up a little, but not all the way to high.
When I called Kenore customer service, twice; I was passed from department to department. The last department I spoke too, said T...
Entity
Sears Kenmore
Categories: Appliances
18, Report:
#1048626
Posted Date:
May 06 2013
Sears Parts Direct Washer appliance parts timer deceptive dishonest Internet
On January 25, 2013 I purchased replacement timer part 3953248 for our Sears Kenmore Washer from Sears Parts Direct for $145.00. I installed the timer and it worked correctly for almost three months. Then one day the washer mysteriously stopped in mid cycle and the breaker switch to...
Entity
Sears Parts Direct
Categories: Appliances
19, Report:
#897832
Posted Date:
Jun 15 2012
Sears Sears Kenmore Air Conditioners is JUNK! Hoffman Estates, Illinois
I bought a Kenmore Air Conditioner from Sears on August 11, 2011, Sears sent (Harper heating & cooling) to install the air conditioner, Three days after it was installed ice was building up on the furnace along with a puddle of water surrounding the furnace, The technician...
Entity
Sears
Categories: Heating, Cooling & Ventilation
20, Report:
#774724
Posted Date:
Sep 09 2011
SEARS EDWIN 800-573-8431 INEXCUSABLE SERVICE AND COOPERATION FROM SEARS AND THEIR MAINTAINCE AGREEMENT Internet
Hello,
I would like to outline my recent experiences with Sears/Sears protection plan/Sears Repair.
On 8/21/2011 we returned home from after a weekend away and noticed our Sears Kenmore refrigerator was not working at all. (Model number 71309). we have purchased ...
Entity
SEARS
Categories: Warranty Companies
21, Report:
#736124
Posted Date:
Sep 02 2011
Sears Better Business Bureau First sold garbage, second protected them - a racket! Internet
About 4 years ago my husband and I bought a very expensive high efficiency machine at Sears (Kenmore brand). We've had to have it repaired four separate times, with the repairs costing as much as the machine itself.
My husband and I live alone, and the wear and tear on the machin...
Entity
Sears
Categories: Appliances
22, Report:
#708797
Posted Date:
Mar 21 2011
Sears Kenmore Kenmore Black 22.1 cu ft top freezer refrigerator (6937) -- PLEASE DO NOT BUY THIS REFRIGERATOR Hoffman Estates, Illinois
Kenmore Black 22.1 cu ft top freezer refrigerator (6937). This refrigerator is defectively designed. I have had this refrigerator for about 7 months and it is has broken down 4 times. The defrost drain freezes over. Then the water backs up and ices, causing t...
Entity
Sears
Categories: Appliances
23, Report:
#704625
Posted Date:
Mar 10 2011
SEARS Kenmore ALL MY NEW KENMORE APPLIANCES BREAKING DOWN - SEARS WILL DO NOTHING Internet
In May of 09 my husband and I purchased an entire suite of Kenmore appliances - range/oven, microwave hood combo, dishwasher and trash compactor. We also own a Frigidaire (e.g. Sears) Affinity washer and dryer which we got about 4 years ago. Everything is breaking. ...
Entity
SEARS
Categories: Appliances
24, Report:
#698927
Posted Date:
Feb 23 2011
Sears Sent refurbished parts. Hoffman Estates,, Illinois
My timer went out on my Sears Kenmore Washer about a month ago. I called them they came back with a refurbished part. It's a good thing I check both appliances while washing clothes. I was able to catch it in time. I used it again and it bu...
Entity
Sears
Categories: Consumer Services