1, Report:
#1052266
Posted Date:
May 20 2013
CastleRock Security- SAI Faithful customer of 6-yrs not allowed to terminate coverage on a FORCLOSED home! Syracuse New York
On 28 Dec 2011, I contacted the CastleRock Security call center to request assistance in moving the security system from our house that was going into forclosure to our new location. We actually had moved locations just before Christmas. I never received a call back. I calle...
Entity
CastleRock Security- SAI
Categories: Home Security
2, Report:
#643743
Posted Date:
Oct 05 2010
Castlerock Security SAI Double talking liars who claim to want to protect my family and belongings Arlington Heights, Illinois
I began my account on June 5, 2007 with First Line, who sold to SAI who then sold to Castlerock. I had signed a 36 month contract. At the end of my 36 months I called to cancel my account where I was informed that I had to do so in writing by the 35th month and since I didn't I was ...
Entity
Castlerock Security
Categories: Security Services
3, Report:
#630842
Posted Date:
Aug 12 2010
Castlerock Security - SAI Security Associates International (SAI) Denied me the right to Cancel an invalid contract and wanted me to pay the full balance of said contract before cancelling. Arlington Heights, Illinois
My 3 year contract with SAI/castlerock expired in September 2009. Company refused to allow me to cancel and wanted me to pay the remaining balance of 8 months, totalling $249.00, and there is no valid contract and the company cannot produce one.
I called castlerock in January...
Entity
Castlerock Security - SAI
Categories: Electrical Services
4, Report:
#604126
Posted Date:
May 17 2010
Castlerock Security - SAI Security total rippoff, got broken in the same night they repaired service and left parts of the system non-operative arlington heights, Illinois
very irresponsible service, if you call it a service.
for days no alarm service and they do not report it to you.
very bad repair service
got broken in twice with the alarm supposedly working
first time the same night the repairs were performed, we got broken in. the repairman l...
Entity
Castlerock Security - SAI Security
Categories: Convenience Stores
5, Report:
#473131
Posted Date:
May 15 2010
Castlerock Security - SAI Charging monitoring fees on system not working since 12/01/2008. Fraudulent contract renewal. Arlington Heights Illinois
These con artists started as SAI Inc. I called in February about system not working and they said a local repair service would call. Never happened. Received paperwork in about April stating 'Casterock Security' had bought out SAI and would now be our monitoring system. Called again...
Entity
Castlerock Security - SAI
Categories: Security Services
6, Report:
#601951
Posted Date:
May 15 2010
Castlerock Security - SAI Security SAI, Pinnacle Auto-Renewed Contract without Permission Arlington Heights, Illinois
My account was sold by Pinnacle to CastleRock, and I wanted to cancel it. The alarm is never used at my house, and it seems ridiculous that I should pay for a service when I never use it. My contract was up April 20th. When I called to cancel I was told that my contract auto-renewed...
Entity
Castlerock Security - SAI Security
Categories: Security Services
7, Report:
#455502
Posted Date:
May 27 2009
Castlerock Security, SAI Security, APX Fraudulent, Rip-off, Elder Abuse, They do not provide home security Arlington Heights Illinois
My elderly parents, in their late 80's, had an APX alarm salesman come to their door in 2007. He convinced them to sign up for a home monitoring system. When it was installed, they put in motion detectors which terrified my mother because she was afraid of setting the alarm off at...
Entity
Castlerock Security, SAI Security, APX
Categories: Security Services