1, Report:
#1420889
Posted Date:
Jan 03 2018
The Cover Guy Sent me the wrong size cover, and won't refund me. SCAM! Niagara Falls Ontario
WARNING!!! DO NOT buy from this companyAt first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2 short, causing it to not...
Entity
The Cover Guy
Categories: Pools & Saunas
2, Report:
#1160173
Posted Date:
Jul 07 2014
The Cover Guy WARRANTY DOESNT EXIST Niagara Falls New York
This company does not warranty their products as promised. The company states that we have a 5 year warranty with no other stipulations, however, when we reported a problem after only 3 years, the company blames the buyer for poor chemical control of the hot tub with no proof of...
Entity
The Cover Guy
Categories: Pools & Saunas
3, Report:
#1045204
Posted Date:
Apr 23 2013
The Cover Guy High quality hot tub cover?! What a scam, Internet
I ordered my cover and paid extra for the vapor barrier and thicker cover. They claim a seven year warranty, so when the vapor barrier completely disintegrated after only two years, I contacted them. They had me fill out a claim report, which their warranty is provided b...
Entity
The Cover Guy
Categories: Pools & Saunas
4, Report:
#875200
Posted Date:
May 03 2012
The Cover Guy Sent me the wrong size Hot tub cover then they claim they did it for shrinkage . Niagara Falls, New York
I ordered a hot tub cover from the cover guy 90 x 90 four weeks later it was delivered and I inspected it for damages it look good so the driver took back the packing cardboard and left then I went to put the cover on my hot and found that the dimensions were wrong the cover they se...
Entity
The Cover Guy
Categories: Health Spas
5, Report:
#733420
Posted Date:
May 26 2011
The Cover Guy The Cover Guy sells junk Niagra Falls, New York
This is to let anyone Know who is about to buy a hot tub cover DO NOT use the cover guy. The inferior materials, poor workmanship, ill fit, and nonexistant customer service will make for a really bad experience.I ordered a cover which took over a month to arrive and when it did; wha...
Entity
The Cover Guy
Categories: Pools & Saunas
6, Report:
#697342
Posted Date:
Feb 19 2011
The Cover Guy Poor quality spa covers Niagara Falls, New York
We purchased a Spa Cover from The Cover Guy
in August 2007 that stated it was built for the Arizona climate and
covered by a 5 year warranty. By Fall 2010 three years later it was
pretty shot. After contacting the company about the warranty coverage we were basically ...
Entity
The Cover Guy
Categories: Pools & Saunas
7, Report:
#657119
Posted Date:
Nov 04 2010
prestige spa covers the cover guy Company refuses to acknowledge they have an inferior product and will not stand behind their warranty Clearwater, Florida
A year ago in August, we ordered a spa cover through the cover guy. We were shipped a cover from Prestige Spa Covers in Florida. We drained our tub in December and did not fill it again until March. So in all, the total time we used the cover...
Entity
prestige spa covers
Categories: Miscellaneous Companies
8, Report:
#458333
Posted Date:
Jun 11 2009
The Cover Guy - Prestige Spa Covers Damaged spa cover shipped (was damaged with a forklift!), cover guy told me to contact shipping company, filed claim and shipping company will only cover 1/3 of cost...now cover guy has no response and I am left with useless cover and $320 in the hole! Clearwater Florida
I ordered a cover from the cover guy web site for my hot tub and waited for the cover to arrive. The day of the arrival I was home with my two babies 1.5 and 3.5 and couldnt fully inspect the box and signed for the delivery. Unfortunately, when I was ready to put the cover on I not...
Entity
The Cover Guy - Prestige Spa Covers
Categories: Pools & Saunas
9, Report:
#390671
Posted Date:
Dec 08 2008
The Cover Guy Bait and Switch Niagra Falls New York
I went to this companies web site to order a hot tub cover. I completed their order form with the specs for my tub. I received a price and completed the order. My credit card was then charged for the $319.
The next day I receive an email stating that since my cover was more ...
Entity
The Cover Guy
Categories: Pools & Saunas
10, Report:
#368270
Posted Date:
Aug 30 2008
Bruce Bennett Nissan Deceptive Sales Practice Wilton Connecticut
Went to pick up new car today and ended up leaving empty handed. I had put down $500 and came in with a bank check for over $20k.
Things were weird from the start - my salesman wasn't there, the cover guy was busy, they couldn't find the keys etc. We were told we would look at t...
Entity
Bruce Bennett Nissan
Categories: Auto Dealers
11, Report:
#298780
Posted Date:
Jun 26 2008
The Cover Guy no refunds or exchanges on defective products Niagara Falls New York
The cover guy sold me a hydrolic spa cover lift system. When installed per their instructions a WELD broke on one of the supporting arms and ended up tearing my cover.
I emailed them since their phone # is just a recording, and they responded by saying my cover was too heavy. So I ...
Entity
The Cover Guy
Categories: Pools & Saunas