- Report: #1532380
Complaint Review: The Playa Collection - FL Altamonte Springs
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The Playa Collection
FL, Altamonte Springs, United States
Web:
https://theplayacollection.com/
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The Playa Collection Timeshare Scam Altamonte Springs, Florida
We purchased a membership with Playa Collection while in Hilton La Romana. We were sold a website that looks like Travelocity. However, What we were sold is not what we received; We were sold a website "Playa Collection" that promised endless opportunities for vacationing at many Hotels/Resorts, including the Caribbean Resorts for Hilton, Hyatt, and the Wyndham.
This “website” would have been for the 10 years of the contract. In the process of selling us a membership. We were really looking forward to using this membership and I’m saddened to say this was a scam. Once we received our login information, we realized it shows a website for RCI and The Playa Collection, 2 separate websites that does not have anything to do with one another. I reached out to one of the representatives that sold this membership to us in Cancun, and she stated that it’s 2 separate website and to call customer service. I explained to her that they did not tell us about RCI, and I didn’t understand why there were 2 sites when we were only told of the one website which they called Playa Collection.
Moreover, we were falsely told that we would have a $2,000 rebate per year ($500 per person) for traveling as a family each time we traveled to one of your resorts in the Caribbean. Now, we are receiving a document that needs to be signed and returned with a payment of about $1,400.00 for Flyback. This document states that we would only get $500.00 per owner which doesn’t add up to the $2,000 we were told!
Again, this was sold to us as one of the benefits Playa Collection offered for being a member. We emailed the representative back from Flyback, and she stated that we needed to pay, or we will not be enrolled in the Flyback program. Again, this was to be a part of the “Playa Collection Membership” and now we’re finding out it’s a 3rd party company and is not affiliated with Playa Collection. We have been contacting them for a month and half with no response.
