We all get complaints. How those complaints are taken care of is what separates good business from the rest.
Earning the Ripoff Report Verified status isn’t easy. It takes serious dedication to customer service and satisfaction! Ripoff Report, through a few of their paid business membership programs has helped hundreds of businesses take the steps they need to making customers happy and keeping them that way - earning the status of being Ripoff Report Verified™
In order to achieve the Verified status with Ripoff Report, be able to advertise that they are Ripoff Report Verified™, and be able to remain a member of the Program, business program members must do the following:
Ripoff Report's Verified™ membership status benefits consumers by helping to increase satisfaction and confidence with member businesses knowing that the business has committed to taking care of their concerns.
WHAT DOES THIS MEAN FOR YOU THE CONSUMER?
When a company or individual joins a program wherein they take the steps necessary to earn the Ripoff Report Verified™ status, that member individual or business makes a commitment to us, and to the consumers that they will take the following action in response to a complaint:
If a customer did not receive what they were promised, or what they expected, the company will work with that customer, within reason, to fix the issue. Why? Because every member business knows that all business will get complaints; we all make mistakes; misunderstandings happen; and the member business has committed to addressing consumer concerns with compassion, fairness and customer satisfaction in mind.
TO ERR ON THE SIDE OF THE CUSTOMER
When a company is a member of our programs that earn the Ripoff Report Verified™ status, it means that Ripoff Report will help work as a liaison between the customer and the business. If a customer requests a refund and if there is any reasonable basis for that request, we expect the business will err on the side of customer service and will provide a prompt refund. Of course, some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case, but Ripoff Report will always strive to help customers obtain a refund whenever possible or, they will do whatever is fair to make it right, even if it means doing something more than just a refund. Going beyond the call of good customer service is a must. It's good business practice.
'Making things right' can mean lots of different things to different people, but our point is this—by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
As managers of these paid programs, we are committed to follow up with our members where warranted. The Customer Satisfaction Team understands that despite their best efforts, some companies may not find a resolution for every client complaint. However, we are always looking for the commitment, effort and willingness to satisfy clients that are reasonable in their request. Going beyond the call of good customer service is an important part of the criteria for earning the Ripoff Report Verified™ status, and that's what we expect from our members!
WE ALL GET COMPLAINTS. HOW THOSE COMPLAINTS ARE TAKEN CARE OF IS WHAT SEPARATES GOOD BUSINESSES FROM THE REST
Read about the Guardian+ Program. A Program for businesses that have not received complaints on the Ripoff Report website and are committed to keeping it that way by making the written commitment to customers that is required to earn the status of being Ripoff Report Verified™. These businesses are committed to your satisfaction.
Read about the Corporate Advocacy Program. A Program for businesses that have received complaints on the Ripoff Report website but have vowed to take care of past complaints, have made changes to their business practices and have made the written commitment to customers that is required to earn the status of being Ripoff Report Verified™. These businesses are committed to your satisfaction.
Want to know what businesses have made the written commitment required to obtain the Ripoff Report Verified™ status? Search our Ripoff Report Verified™ Business Directory. Many of our Verified members are listed there!
HAS ONE OF OUR PROGRAM BUSINESS MEMBERS NOT TAKEN CARE OF YOU?
We take a member business’s commitment to customer service and satisfaction very seriously. While we don’t condone individuals or competitors of a business taking advantage of businesses to gain some sort of advantage in the marketplace, blatant failure for a member business to live up to their stated commitments to their customers will result in a member business being kicked off the program and stripped of their program benefits. It wouldn’t be the first time we have removed a member business from a program for not living up to their commitments. We don’t tolerate businesses taking undue advantage of their customers and neither should you!
If you feel that the member business is not "making things right" with you, and your voice has not been heard, please take the following steps: