- Report: #1530724
Complaint Review: Fitbit - San Francisco California
Reported By:
Alexandria -
Sacramento, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fitbit
199 Freemont Street #14 San Francisco, 94105 California, United States
Web:
Www.fitbit.com
Categories:
Business Rating:
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Fitbit Fitbit Sense Advanced Smartwatch I purchased a Fitbit Sense Smartwatch and it froze on the logo screen. I tried various troubleshooting sources including Fitbit's Customer Service to get it fix but was unsuccessful. San Francisco, California
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My Fitbit Sense Advanced Smartwatch is frozen on the logo screen. I went online and looked at a discustingly large number of troubleshooting videos on how to restart, reset or fix this watch with no success. I also went to Fitbit customer support website and found even less help with their troubleshooters. I communicated with Customer Service and they would not replace the watch because their warranty is only for a year. You've all head this before so I'll leave it at that. I buy a lot of things from a lot of sellers and this is not a good business practice. I held up my end of the bargain and paid so its not unreasonable to expect the electronic product to work after a year. I saw the negative reviews before I purchased this watch but assumed Fitbit was a reputable company and would have fixed the flaws or removed the product from Amazon until the flaws were fixed. I was wrong.
I have had this watch for a year and 5 months and they have refused to replace it. I paid a few hundred dollars for this watch and expected it to last much longer. I bought the watch in August 2022, stopped wearing it November 2022. I tried to use it last week and the screen was frozen.
