- Report: #1477395
Complaint Review: Brilliant.tech Smart Home Control - San Mateo California
Reported By:
Brilliant Tech Customer -
Salt Lake City, Utah, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Brilliant.tech Smart Home Control
155 Bovet Road, Suite 500 San Mateo, 94402 California, United States
Phone:
8556500940
Web:
brilliant.tech
Categories:
Business Rating:
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Brilliant.tech Smart Home Control Brilliant Smart Home Control Brilliant.tech Brilliant Smart Home Brilliant Light Switch Switches don't work and refuse to refund or exchange San Mateo California
I bought two 3 switch controls for my house, but because the switches in my house are in the middle of a series of switches, the brilliant switches won't work. They need to be at the end apparently.
I contacted them to get a refund and they wouldn't allow it. Since I couldn't get a refund and I actually would like to use the switches, I asked them to exchange the 3 switch controls for other ones like a 2 and a 4, and they said it wouldn't be a problem. They sent me an return code to send back the 3 switch controls, and I mailed them back.
They then mailed back the exact same switches. I contacted them and said that they will not exchange and were rude and short about it. I said I would pay more money just to get the switches that will work, and they refuse.
So cool idea, but they don't work. And they won't refund or exchange.
