- Report: #1529335
Complaint Review: Ray Pro LLC Roofing Contractors - Delray Beach, FL Florida
Reported By:
Tana Shirk -
Cape Coral, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ray Pro LLC Roofing Contractors
3103 Dorson Way Delray Beach, FL, 33445 Florida, United States
Phone:
321-423-2309
Web:
N/A
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
Ray Pro, LLC Roofing Contractors Owner Raymond Galvan They took a deposit of $35,000 to buy a specific tile to reroof my home March 20, 2023. My roof has not been tiled and the owner will not take my calls. Delray Beach, FL Florida
Report Attachments
I signed a contract, with a $35,000 deposit, with Ray Pro, LLC March 20. 2023 to buy a specific tile to reroof my home that was damaged in Hurricane Ian. It was my understanding that they would tarp my home to prevent further damage until underlayment was applied to the roof. The actually did apply tarp twice, but have not reapplied tarp all summer. There is significantly more water damage now, than Hurricane Ian caused. Most often, my phone calls are not returned, and when they are, the owner, Ray Galvan, tells me what he thinks I want to hear but never follows through. There has been no follow-through on any promise that man has ever made to me. My roof was supposed to have been completed before the end of September. This did not happen, and their excuse was that they were backlogged because of the rain. At that time I was told they would start to work on my home when they completed two roof jobs they were currently working on. I reached out to Ray Galvan again Oct. 10. He told me he needed to finish three roofs before he could start on my home. I reminded him that in September, he said he would start work on my home after he finished two roof jobs. He claimed that an emergency commercial job took precedence, but promised to a bring tile sample the following day. He did not show up, but did send me a pic on his cell. This was not the tile I specified I wanted when I signed the contract. I think he either found a cheaper tile, or that this is yet another delay tactic.
Mold is growing in my bathroom. Water pours in through the roof, into the walls, when it rains. When the master bath windows were replaced, the drywall was so wet and soggy that is was taken out. Now, I can watch rain water pouring from the hole in the roof behind the tile in the bathroom. Ray Pro's lack of performance is costing me a fortune that I would not have been forced to pay if my home had been roofed in a timely manner.
I asked to be released from this contract in late September, due to a lack of performance. Raymond Galvan, the owner of Ray Pro, claimed he had too much money invested to let me out of it. Aside from permit cost, and sending a guy over to tarp my roof twice, I am unaware of any other investment this man has made to fulfill his side of the bargain.
1 Updates & Rebuttals
Tana
Cape Coral,Florida,
United States
Update on Roof Job
#2Author of original report
Wed, May 15, 2024
I need to change the poor rating I gave Ray Pro, LLC Roofing Contractors. My roof was finally completed March 2, 2024 and they did a fantastic job. I would have to give them the highest rating possible on the job. In fact, the owner of this company went over and above by replacing soffit without charging an additional fee.
My initial complaint was due to the length of time it took to order the tile. This company was swamped with hurricane repairs, and for a long time, the tile I needed was not available.
