51, Report:
#1065151
Posted Date:
Jul 08 2013
guardsman urchased a sectional from Bob's furniture 2010. Less than 3 years leather damage occurred. Called to utilize the GOOf PROOF insurance purchased for 129.00 dollars. Was told by customer rep. that because it was not a specific determinable incident that I was not covered. However, I could shell out more money for a technician to come to my home to repair the furniture. Then she told because I had paid for the GOOF PROOF service in the past that she could offer me a 10% discount. What an insult. I requested to speak to a manager. Internet
Of course she Julia was not available. I left a message informing the manager that I would be contacting the BBB and my State Attorney General. Also I researched that the Guardsman company has 720 complaints and that customers like myself have had MANY reasons given by customer repr...
Entity
guardsman
Categories: Furniture Manufactures
52, Report:
#1060316
Posted Date:
Jun 19 2013
Guardsman No Customer Service - Denies ALL Claims Internet
We replaced all new furniture in our home in October 2010 using Haverty's (after purchasing a new home). We were advised to purchase the Guardsman Gold plan that covers all breakage. We had two items break - a pull lever on a reclining couch and a wooden cockt...
Entity
Guardsman
Categories: Warranty Companies
53, Report:
#1046940
Posted Date:
Apr 29 2013
Guardsman Furniture Care Protection Guardsman leaves you unprotected Internet
I made a claim for the first time with Guardsman furniture protection program which we purchased when purchasing our leather furniture. I submitted the claim on Feb 27, 13 and by March 8th, 13 they responded denying my claim. I submitted two claims; one, where the leather burne...
Entity
Guardsman Furniture Care Protection
Categories: Furniture & Furnishings
54, Report:
#1044064
Posted Date:
Apr 17 2013
Guardsman Guardsman services are a scam! , Internet
Guess I'm another unfortunate victim of the scamming company. I purchased the protect-a-bed through Nebraska Furniture Mart, which then uses Guardsman, to carry out their warranty of the product. The damage occured on the protect-a-bed in October of 2012, but I was pregnant with ser...
Entity
Guardsman
Categories: Warranty Companies
55, Report:
#1041026
Posted Date:
Apr 05 2013
Guardsman Guardsman Elite Sorry, no warranty coverage for you! Grand Rapids , Michigan
We bought a Laz-Boy leather recliner in Fredericksburg, VA in 2009 and decided to purchase the 5-year extended warranty with the store recommended Guardsman Elite company. The reclining mechanism broke about 6 weeks ago and we reported it to Guardsman within the week. Th...
Entity
Guardsman
Categories: Furniture & Furnishings
56, Report:
#1036349
Posted Date:
Mar 20 2013
bob's discount Furniture Terrible Experience with Bob's Internet
Good proof is not what was stated to me. I will try to summarize my experience with Bobs and with the goof proof warranty that they sell through guardian and Guardsman (formerly). We all know that we get what we pay for and that Bobs furniture is cheap but you figure the goof proof ...
Entity
bob's discount Furniture
Categories: Furniture & Furnishings
57, Report:
#1035790
Posted Date:
Mar 18 2013
guardsman furniture care ripped off, Internet
I purchased furniture from two different stores, and bought the warrenties from Gaurdsman on both. One was a leather sofa set the leather is peeling off. The service guy came took pictures. Got a letter stating that he found a couple of spots peeling that it was accumlative and they...
Entity
guardsman furniture care
Categories: Warranty Companies
58, Report:
#1024934
Posted Date:
Mar 07 2013
Guardsman Valspar Guardsman Furniture Protection Plan Internet
My wife and I purchased a Coffee and End table along with the protection plan. We know accidents happen and one did. However, this company, Guardsman Valspar, decided our accident, a chip in the coffee table is from misuse under the terms of their agreement. Any claim can be written...
Entity
Guardsman Valspar
Categories: Consumer Services
59, Report:
#1010876
Posted Date:
Feb 08 2013
Guardsman Denided service request sent in request no responce sent it again denided because of time limit 4999 36th , Michigan
Guardsman 5 year GOLD Furniture protection plan on my office chair . I called in April for service on the chair sent in the request never heard back form them so I contacted them again and make a second request . This time they told me it's not covered because the 30 day has ...
Entity
Guardsman
Categories: Furniture & Furnishings
60, Report:
#994703
Posted Date:
Jan 10 2013
Guardsman Furniture Warranty Scam, Rip-off, Lots of fine print makes NOTHING covered under warranty Grand Rapids, Michigan
Guardsman denied BOTH my claims to clean my $2500 sectional. Why? The first claim was 1 day late. All claims must be made within 10 days of stain. However it was one of the customer service reps who gave me the wrong info making me one day late.
2nd time I was denied was bec...
Entity
Guardsman Furniture Warranty
Categories: Cleaning Services