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  • Report:  #1527369

Complaint Review: UPS - Atlanta Georgia

Reported By:
-
Submitted:
Updated:

UPS
55 Glenlake Pkwy NE Atlanta, 30328 Georgia, United States
Phone:
404-828-6000
Web:
UPS.com
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My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.

Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.

Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). But they still billed us for them. 

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Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!

So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages. 

As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org

Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.

Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!

So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages. 

As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org

Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.

 

 



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