- Report: #1525075
Complaint Review: ADT - Orlando Florida
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Author Not Confirmed
Why?
ADT
55 West Church St. Orlando, 32801 Florida, United States
Phone:
8778420818
Web:
www.smarthomeadvantage.Com
Categories:
Business Rating:
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ADT ADT SAFE HAVEN High pressure salesmanship showed up at home uninvited pressured, 63 elderly, military wife, whose husband, who just died Orlando Florida
My husband of 35 years had just died. He was a military 100% disabled veteran. I almost died two months after he died, and I purchased a house by myself because I could not afford my old home. It was a very scary time for me. The salesman showed up at my house two days after my house closed and kept pressuring me about safety and not being safe. I told them that my husband had just died and that I was unsure how much I was going to be able to afford I had never lived on my own. My oldest son was there. They said they were going to give him a job because of my situation to be honest, I was not thinking clearly when I kept telling him that I didn't think it was the right thing to do. He pulls out his military ID and shows me all these IDs and tells me not to worry that Adt would work with me that I could lower the payment if I could not afford it , so because I was so vulnerable at that point in my life and I wanted my son to have a job. I did it over a year later after going through two hurricanes and the huge price increase. I finally had to call them and tell them I could not afford what I was paying. Could they please lower it they basically told me no no way I told him I was told that it could be lowered and they said they did not care so I contacted the person because I took pictures of all their IDs and he gave me his phone number. Thank God I did this And asked him to please help. He basically blew me off. I am writing this, because I do not want this to happen to another person, especially a very scared elderly woman, whose husband basically gave his life for his country because he died due to illness that he was exposed to in Vietnam And for the record, my son did not go to work for them because after everything was signed and they installed the system they said at that time they would did not have any openings and they would let us know when they did so that was a lie. Also, please be aware of this company think twice before signing on the dotted line
1 Updates & Rebuttals
Mazen
Customer Service
#2UPDATE Employee
Tue, March 14, 2023
Hello- We apologize for the trouble. We're so sorry for your loss. May we ask that you email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up. Thank you, - Mazen
