- Report: #1065131
Complaint Review: advanced tech support - Internet Florida
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advanced tech support
Internet, Florida, USA
Phone:
8009782118
Web:
www,advancetechsupport.com
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advanced tech support COMPUTER SUPPORT COMPANY WHO RIP OFF TRUSTING CONSUMERS Internet Florida
My name is Mary. I am a hard working homecare nurse who is located in St. Louis, Mo. I was having problems lately with my computer slowing down. I went on line to research reputable companies to helpwith my delima. Speedy Pc was selected. Alas, they informed me that I needed a tune up and told me that Advanced Tech Support was a reputable company that could perform the work. I went along with thier suggestion and that was the beginning of my SEVERE headache and lack of sleep.
I started the process on Saturday evening, after I completed most of my clients reports. The Level 1 technician performed the work online while I was asleepI. When I awoke, I checked my computer and found out it was still running slow. I called back to the service center and they informed me that they would run the system through again. Early that afternoon, I checked the computer and discovered that the screen was black but it did havesome icons on the screen. I called back to the service center and the instructed me to reboot the system. Unfortunately, my computer was failing to perform functions that worked prior to the technician's interventions, It is now Monday morning and I have a computer that is ready to be used as a door stop. I have called the company so many times this weekend that my phone ran out of minutes.
If I performed as they have, in my profession, I would have lost my license. They killed my computer and I am out two hundred dollars, Please do not ever use this company!
1 Updates & Rebuttals
Advanced Tech Support
Florida,Advanced Tech Support
#2UPDATE Employee
Thu, July 25, 2013
Hello Marry
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
Advanced Tech Support
