- Report: #1505989
Complaint Review: AFC Home Club - LAS CRUCES NEW MEXICO
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Author Confirmed
Why?
AFC Home Club
244 S. MIRANDA LAS CRUCES, 88005 NEW MEXICO, United States
Phone:
844-337-1117
Web:
https://homewarranty.housemethod.com/tophomewarrantycompanies2/?gclid=EAIaIQobChMI6M2LtPar7wIVkcDACh
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AFC Home Club I signed up for this company and waited for 3 months, one month longer than required and request service on an existing dishwasher and was denied because the dishwasher is old and has had other symptoms indicating poor performance before this newest one. Because the appliance had been troubled and examined before, they denied access to their service. LAS CRUCES NEW MEXICO
My AFC three month waiting period is up and my 19 year old dishwasher continues to ruin glassware and finished surfaces on washable pottery, no matter how many mitigating actions I have taken. I also wanted to schedule spring maintenance on my HVAC system.
To my complete surprise, the phone person I reached at AFC said I was not eligible for having anyone look at the dishwasher because the condition is preexisting (it is old and the condition has existed before I signed up). The degradation of the dishwasher has continued, there are new issues that were not part of the first issue, but, NO, they would not cover it.
As it is, everything in my house is pre-existing. The house is on the U.S. Historic Register. My home was built before 1881 and was remodeled from the ground up in 2000. I communicated the information in the sentence above and asked about it when i signed up with AFC. Everything in this house built, before 1881 and remodeled in 2000, is preexisting!
It is absolutely unethical for AFC to have taken me on as a client. They should have denied me and told me that my home is not suitable for the program they offer (and I am now not quite sure if their program is suitable for anyone).
At this time I am requesting a complete refund including the three months charges AFC has taken during their so-called waiting period, which should be called a gouging period. I am clearly requesting that my contract be withdrawn and all monies paid from Jan. 5 through March 5, 2021 be refunded.
I was misled to believe that my older home and the existing appliances would qualify for their service. I revealed the age of my home and the year of the remodel. If there were restrictions, I should have been informed about them at that time. Based upon positive consumer ratings, misleading promotional materials and advertising, I clearly misunderstood AFC services offered. The FCC should also investigate them.
Clearly their deliriously happy customers (if this claim is true) must have new homes and new appliances. I am definitely not getting what I signed up for and have paid for during the "waiting" period (some may call it the rip off period).
With significant authority, I can tell you, the reader, that AFC has no business touting consumer satisfaction with the service they "don't offer", or claim-to-offer, but retract when you request service. AFC has broken every inviolate rule when it comes to brand building and service to the consumer. They have not earned their claim to be number one in value. They offer NO service or highly conditional service most likely articulated in the rules and regulations that were never sent to me. There is nothing about my experience with this company that would allow me to even hint at the phrase, “good value.” Everything about AFC is poor.
AFC is a horrible value for the money as the consumer is ripped off, quite literally.
