- Report: #1496399
Complaint Review: Amazon -
Reported By:
Melody -
Mooresville, NC, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Amazon
United States
Phone:
8003885512
Web:
www.amazon.com
Categories:
Business Rating:
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Amazon Amazon has locked me out of my own account for over 2 weeks
On May 29th someone hacked into my Amazon Prime account and changed my e-mail address to theirs along with a password that I obviously did not know. I called Amazon and told them I could not log into the account that I had for many years. Because Amazon had to disable my account and sanitize it, I was told to wait 24-48 hours to receive an e-mail entitled, “Revision to your account” that would walk me through reestablishing my account with a new password. I received that e-mail that day and went through the steps to change my password both at Amazon and my Spectrum e-mail account which is where I feel the fraud originated.
The next day, May 30, my account had again been changed to a different email and again I could not access my account, I called again and was told to wait for another e-mail so they could repeat the process. I waited until June 2 and called again because I still had not received the “Revision to your account” e-mail. I was told to continue to wait. On June 6, I called again because I still had not received the “Revision to your account” e-mail and still had no access to my account. This time I spoke to Edgar who was kind enough to go through the steps to access my account without the “Revision to your account” e-mail.
Not only did we change the password, but also changed to original Spectrum e-mail to a gmail account that I had that was not associated with any on-line accounts. I wanted to be confident the hackers did not start all over again with an e-mail attached to Amazon or other on-line retailers. I was able to log in using the new gmail account and thought that everything had finally been solved.
On June 7, I logged in with the new gmail and password and opened my orders section and found an order for a $20 Play station gift card that was placed fraudulently on May 31. This was the time frame that I had been unable to log in myself because they were sanitizing my account. I called that day and was told by Joe they had missed that charge when they sanitizing my account and would again have to lock the account. Again, I would have to wait for the “Revision to your account” e-mail.
I waited until June 11th and called again and was told by Joseph that I had to be patient and allow them to complete the sanitation process. Today is June 15 and I still am locked out of my account. This is an Amazon Prime account that is paid for through February 2021. I have not been able to access free shipping, Amazon Photos, etc. Not only is this an inconvenience, but I have paid for these services. I have also spent hours on the phone with 6 different customer service representatives.
I do not know how a company the size of Amazon can not correct this issue in a timely manner. I would like to be reimbursed for the amount of time that I have not been able to utilize Amazon Prime, the time I have spent trying to fix this issue and the aggravation it has caused.
1 Updates & Rebuttals
Walter
Columbia,South Carolina,
United States
Account locked
#2Consumer Comment
Tue, June 16, 2020
Looking at the timeline of your post it coincides with the virus lockdown. Companies are having to try to do the same, and in the case of Amazon, more work with less workers. It's obvious that something happened to your account and they're trying to make it right. The additional fraud transaction after it being corrected has complicated things. I'd suggets working with them to make sure the account is secure. Once that it done mention to customer service the time that you've not been able to use your benefits. That might get a better response from the company then posting here about them.
Yes I used to work at Amazon as a packer but have not worked for them in 6-7 years. Geive them a chance and you'll probably be well pleased with their response.
