- Report: #1498141
Complaint Review: Apple - Nationwide
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Author Not Confirmed
Why?
Apple
Nationwide, United States
Web:
apple.com
Categories:
Business Rating:
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Apple taking 15-30% of virtual class sales during pandemic Nationwide
My name is Larise Kia and I am the owner of Bindupoint, a meditation and yoga center in Encino, CA. Bindupoint was established in August 2018 and during the year and a half we were open, we were able to grow into a well-known community business. Though still new, we were gaining a lot of momentum moving into 2020. As you are aware, my business was then forced to close due to the Covid-19 pandemic. I had to do what was necessary to keep my business alive and therefore, I moved all the classes onto a virtual platform. It has been a great challenge, but this has allowed me to hold on to some of our clients while we cannot hold in-person classes.
Last week, I received an email stating that Apple is no longer allowing us to place our virtual classes on our App, unless we make them an “in-app purchase” and therefore allow Apple to take 15-30% of the payment received. As a small business who is struggling to keep my doors open during this pandemic, I simply cannot afford to pay Apple 15-30% of everything that is coming in, which is already much less due to the challenges of virtual classes. They are taking advantage of the situation and benefitting from our struggle.
I am reporting Apple for monopolizing during this pandemic and creating a challenge that small businesses will not be able to overcome. I am doing everything in my power to not completely shut down my business and large corporations should not be able to extort small businesses in this way. Please help to right this wrong and allow me to promote my online classes via app without allowing Apple to benefit from the current situation.
