- Report: #1482813
Complaint Review: Aptive Environmental - Lake Point UT
Reported By:
Browning -
Lake Point, UT, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Aptive Environmental
7362 Foothill Drive Lake Point, 84074 UT, United States
Phone:
8017079141
Web:
https://www.goaptive.com/
Categories:
Business Rating:
(0)
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Aptive Environmental Attempts to continue to bill after we cancelled service. Lake Point UT
The first service with Aptive was as promised, unfortunately they fell off drastically thereafter. Our second appointment we thought was missed, so we called, and they informed us they sprayed the outside of the house, and we then requested they spray the inside. Our third appointment we had to push them to get someone out to spray the inside, during the call they tried to tell us we did not need it.
The fourth visit was not by appointment, and I found out they were at the house with a Ring notification. They entered our backyard without an appointment or permission. I called to find out what they could have possibly done in the 7 minutes they were at the house. I was assured they were there for 32 minutes, but our CCT system and Ring both showed them at the residence for a total of 7 minutes.
After this series of missteps we called to tell them that we were not paying for the last quarter since services were not rendered. We received heavy push back, and threats if we did not pay. To rid ourselves of this company and it's false to predatory practices, we told the person on the phone to cancel all future services.
Today we received a bot call telling us that our home is scheduled for service this week, and if we needed the inside sprayed to call and schedule it for another day. This generated another call informing them we already cancelled and if they showed up, they would not be paid. I was sent to a 'manager' and she told me there were no notes about us requesting a cancellation of services. While she was very apologetic and sincere sounding, I no more believe we are cancelled now than when we made our last payment three months ago.
I will now be penning a letter to the company demanding a cancellation of services dating back to our last check (the date we originally cancelled), as well as a letter to the Utah AG office notifying them of Aptive’s deceptive business practices.
