- Report: #1528081
Complaint Review: Aspen Dental - Flowood MS
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Aspen Dental
Flowood, 39232 MS, United States
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Aspen Dental Poor work, poor customer service, overcharging and billing fraud Flowood MS
If I could give zero stars I would. I went in for a emergent visit; broken tooth and was told it would need to be pulled. I was given antibiotics and pain meds to hold me over until I could be scheduled and have the tooth pulled and a temporary bridge put in place. I paid for my office visit, which my insurance said I shouldn't have paid, and had to pay in full for the procedure before it would be scheduled. I should have questioned that after looking back but I was in pain and needed relief. I went back for the appt for the temporary bridge and to have the tooth pulled. It was an ALL DAY mess from the time I walked into the door until the time I left. I was left in the waiting room for almost an hour and pulling my tooth was a nightmare. The dentist pulled/broke parts of my tooth and it took all day to have that done with my temporary bridge put in. I have received my bridge and it doesn't fit correctly and has caused pain on a regular basis; I refuse to go back becuase I am afraid of them trying to charge more and causing more issues/pain than they already have. Afterwards I have received insurance EOBs and was extremely overcharged. They have also sent a claim to my insurance carrier for a date that I wasn't seen and by a provider that I never saw. I can't get anyone to call me back in regards to the refund I am due or about the incorrect claim. I have also requested an itemized statement during the several times I have left a message for the "billing department" and have yet to receive a statement. I have contacted my insurance company about the incorrect claim and they are investigating. This happened a year ago and I am still having dental issues with the "work" they done.
