• Report:  #1532053

Complaint Review: AZ Faux Panels - Salisbury NC

Reported By:
Daniel - Little River, United States

AZ Faux Panels
1910 Saint Luke Church Road Salisbury, 28146 NC, United States
(888) 314-2326
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Built an outdoor barbeque, it came out awesome so decided to do the perimiter of my house in the same "Faux Stone" Purchased a total of 12 panels. The last three I received seem to be shrinking. The ends are coming away from the wall they were mounted to. Took pictures and reached out to the company and Amazon. The company had George call me and tell me they there is no defect and the problem is because of my installation. 

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When I explained I followed the exact instructions from their website he started to argue and tell me I did it wrong. When I asked to show me on the site what he was referencing he could not but yet he still blamed the installation and says they won't provide a refund.

Contacted Amazon and they tried to help but it is a waste of time as I would have to pay to have it all removed so I could send it back. In addition, I would have to go and buy the box to return them in. 

Total joke and a total ripp off. Do not waste time or money with this company.

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