- Report: #1513587
Complaint Review: Bath & Body Works - Round Rock Texas
Reported By:
J.L. -
Round Rock, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Bath & Body Works
4401 N Interstate Hwy 35 SPACE 463 Round Rock, 78664 Texas, United States
Phone:
5128640132
Web:
N/A
Categories:
Business Rating:
(0)
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Bath & Body Works Company charged me and refused to give me the items I paid for Round Rock Texas
I made a purchase totaling $113.72. I used two gift cards for $25 each ($50 total) and I put the remaining $63.72 on my debit card. During payment processing, their cash register shut down and restarted. They informed me that the purchase didn't go through and I would need to process my payment again. They rang up the items on a different cash register. But when I tried to use the gift cards, the system said the gift cards had already been used.
In addition, I checked my bank account and the $63.72 charge had already appeared on my banking transactions. However, they still refused to give me the items that I paid for. The next day I went to a different location, and they confirmed the gift cards still showed a zero balance. I then called the Bath & Body Works customer service line. The phone call lasted for over an hour and ended without a resolution.
