- Report: #1495469
Complaint Review: Beacon Moving and Storage - Brooklyn New York
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Beacon Moving and Storage
5724 2nd Ave Brooklyn, 11220 New York, United States
Phone:
212-933-9737
Web:
http://www.beaconmoving.com
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Beacon Moving and Storage Company put duplicate charges through on our credit card and will not reverse the second charge. Brooklyn New York
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My daughter contracted their services to move from Los Angeles to Phoenix. They would not complete the pick up until I prepaid the balance of the invoice. This was completed and posted on May 2. Two days later they processed it a second time. Once we realized the payment for Beacon had been processed twice we contatcted them. They ignored me for a week by not responding to my emails or phone calls. I provided all the details including bank shots of the duplicate charge on my account.
I finally got through to someone in accounting who kept telling me this was impossible but she "would look in to it". A week later nothing, I followed up again and she reluctantly advised me that unbeknownst to her someone else had also processed my card and she would look after it. That was 2 weeks ago. They no longer respond to my calls or respond my emails.
I have notified my bank who will now have to start an internal review to get the charges reversed. This constitutes fraud. This is not a BBB accredited company, our first mistake, and the community reviews are terrible, full of cases similar to ours.
