- Report: #1521337
Complaint Review: Boost Mobile -
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Author Confirmed
Why?
Boost Mobile
United States
Phone:
+1 833-502-6678
Web:
https://my.boostmobile.com/
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Boost Mobile -- Verbally Abusive, Theft, Fraud, Lies, Gaslighting, Reprisal, False Accusations, Retaliation --
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I placed an order for a Boost Mobile TCL Flip Phone and a prepaid SIM plan. That Sunday evening I receive an email indicating that the phone had shipped. It seemed too soon.
In that email was an order number, but no shipping or tracking number, or indication of the carrier. I called later Monday wanting to know, and to have them confirm, how the phone shipped. During that call, a number of things happened and the dialog and templates would repeat for/on as many as a dozen or more subsequent calls to the 800 number for Boost Mobile:
I was asked for the order number and what kind of phone I had ordered. I was then put on hold for long periods of time. I was asked over and over again for the order number. The screen shot of that is provided showing the email that indicated it. I was told that they can not find the order number and it is malformed.
They asked how I ordered the phone. I said their website. They seemed confused by that. They also said they have no idea how the order shipped or what carrier was used. I was told to call another number and the number they gave me is the 800 number I called.
I was put on hold and the line dropped or I was hung up on. I offered to provide detailed screen shots emailed to them to help, etc. They did not respond to that or confirm I should do so. Then after a week or more, I get an email indicating that I need to activate my new phone, being an Apple iPhone Pro 12.
That is not what I ordered. I called again and the same problem (loop) as detailed above went on again.
Once I indicated I am tired of repeating myself, I was then accused of "Not Cooperating" to which I said, I have responded to each query you made to me on the phone and I told you the information that YOU provided for the order.
All of which had been done for 12 or more prior iterations. Beyond that I said you have not made any effort at dialog involving new questions to which I could "Cooperate" with. She then said she is calling a supervisor and that I am being refunded.
Then the call dropped again, I was hung up on, and after waiting 4 months, no refund. This pattern of behaviour was duplicated among many calls, on many varied and later days, with more than one phone agent, proving this is an internal pattern of fraud and abuse, and not just one person doing this.
This appears as reprisal, retaliation, and some form of effort to snipe on my character. The vanity is wrong.
In summary: Scads of lies, verbal abuse, false accusations, payment was made to them, no phone.
