- Report: #1519708
Complaint Review: Cadillac speed shop - St.louis Missouri
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Author Confirmed
Why?
Cadillac speed shop
111 west port plaza DR St.louis, 63043 Missouri, United States
Phone:
3143929170
Web:
Cadillacspeedshop.com
Categories:
Business Rating:
(2)
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Cadillac speed shop Stole money. Ordered product and they never shipped it out and don’t respond to emails St.louis Missouri
I placed an order through Cadillac speed shops website on 5/22/22. I never received any updates or shipping info, so I emailed them a reminder 2 weeks later if I could please get my order shipped. I sent that email out on 6/9/22, they then sent me an email saying that they have been having issues and that it will be sent out the next business day which should have been 6/10/22 or 6/13/22.
I waited until the 15th to give them the benefit of the doubt but they never shipped it out. I sent them an email that I would like my order cancelled on 6/15/22. They replied the same day and seem confused that I was told they were having issues. They then told me that now they are back in stock and will be shipped out.
Although I asked them to cancel my order and I was never informed that they were out of stock, their website does not show this either they ignored me and told me that it will be shipped out. I replied immediately asking them to cancel my order. They didn’t reply until 6/22/22 telling me they don’t know why my order was delayed but it will be shipped out immediately.
Again I asked them that I don’t want it anymore and wanted my order canceled. On 6/24/22 they replied saying that it’s too late as it was just shipped out. I asked them if I can return it and they told me that I may return it but I will be charged a 35% restocking fee and I will have to pay for return shipping.
I told them that I don’t think that is right and explained to them that I have been trying to get my order canceled way before it was ever shipped out. I also asked them if I can get the restocking fee and return shipping waived. They didn’t reply.
I even asked them if I can at least get the tracking and shipping information that they had said I would receive and now they are not responding to any of my emails. As of today 7/13/22 I have not received my order, updates to my order, tracking/shipping info, or even a reason as to why my order is not being processed.
