- Report: #1494404
Complaint Review: Caliber Collision 876 Abalone Dr Gilbert AZ 85233 (Tim Davis) - Gilbert Arizona
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Caliber Collision 876 Abalone Dr Gilbert AZ 85233 (Tim Davis)
876 Abalone Dr Gilbert, 85233 Arizona, United States
Phone:
(480) 926-4111
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Caliber Collision, 876 Abalone Dr, Gilbert, AZ 85233 (Tim Davis) Wheel fell off while driving, failure to inspect and re-install parts properly Gilbert Arizona
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AVOID AT ALL COSTS!!! (Unless you want your wheel to fall off). There is another excellent collision shop less than a mile away. I took my truck to Caliber Collision on 876 Abalone Dr, Gilbert, AZ 85233 to have my truck quoted for repair after an accident. I chose not to hire them to do the work, but I did contract them to perform an inspection and comprehensive quotation of all parts needed to fix the truck. When I picked up my truck, I paid their invoice for the contracted work performed and proceeded to drive it to the shop I chose to perform the work.
Unfortunately, I didn’t quite make it. In route my drivers’ front wheel and tire flew off the truck causing an accident and injury. Come to find out, they failed to secure the lug nuts on my truck after performing their work/inspection. Luckily no one was killed, and I was traveling at a relatively low rate of speed on surface streets. I called Tim Davis (Manager) to inform him of what just happened. He was initially really apologetic and agreed to pay for the tow to at least get it off the road. Not more than 20 min later Tim called me back with a total change of tune denying any liability (probably after being advised by ownership) and refusing to pay for the tow.
This was approximately 45 min after picking up my truck and drove directly from their shop to the other one that was going to do the work. He claimed that my tire was never removed by them. So that left me confused, either they are lying about removing the tire, or they are lying about performing the inspection and comprehensive quote I paid for. Bottom line is that there are plenty of other great collision shops out there, I would highly suggest steering away from this one at all costs. The lack of attention to detail in this case could have killed someone, and their lack of accountability is telling of their moral compass.
Shortly after reporting my first complaint I was contacted by Matt Arnett, Regional Manager for caliber collision to discuss my initial allegations. After discussing the matter further, they asked for a quote to fix the damage that was caused by their shop and was then passed off to their insurance company to file a claim. However, after speaking with the insurance company I was told that they spoke with Caliber Collision who denied any wrongdoing and did not want to pay for the damaged parts without doing any type of investigation into the matter. I sent them over 20 images of the damaged that they caused due to their oversight.
