- Report: #1513773
Complaint Review: Coast To Coast Carports - Heyburn Id Nationwide, Heyburn ID,
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Author Not Confirmed
Why?
Coast To Coast Carports
Heyburn Id, Nationwide, Heyburn ID,, United States
Phone:
866-597-5758
Web:
coast-to-coastcarports.com
Categories:
Business Rating:
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Coast To Coast Carports TNT Carports did not deliver on contract agreement, kept money Heyburn Id Nationwide, Heyburn ID,
I bought a carport online with Coast to Coast Carports and was sent a contract agreement - (1) no refunds on downpayment for any reason and ( 2) they would be out to install within 2 to 4 weeks. It has been 40 days now no word from them so I called. I was told that there is a backlog of orders and they are behind. I asked how far and was told no idea. I understand a back log of contractual work... I understand backed up supplies sitting in the ocean but THEN I was told that they wont come out to my area anyway, Price Ut, until they sell enough carports in my area to justify coming out! I told her that is unfair, unethical and not acceptable.
She pretty much said oh well that I 'wasn't priority ' and 'not the only one'. She said there were other's who are priority. So I pay almost 1,000 down with a no refund policy for any reason but then they take advantage of that to decide to honor my contract when they sell enough other contracts in my area even though I have an email agreement for 2 to 4 weeks. Had that been disclosed upfront I would have had an option to go with another company. How can I not get a refund so I can go to a competitor if they can't deliver within a reasonable amount of time the promised goods?
Should not the salesperson have told me that I wasn't priority and would not be considered for the build until enough of my area was sold to justify me? I could have then made a decision to go with them or some other company. I was not told that, I was told 2 to 4 weeks.
I was firm but decent in my anger and did not call her names but did tell her to figure it out or I would call an attorney. She seemed fine with that. NOTE: I have contacted my attorney and have been advised.
