We were looking for an outdoor sectional. We found what we had been looking for on Coleman Furniture’s site. I placed an order June 24, 2020.
Received my confirmation email stating it’d be 7-8wks for delivery. I thought “ok fine! We are living in Covid, and they are located in New York.” Twelve days later (7/6/20) I get an update email stating 3-4 weeks for delivery. Getting closer!! Three days later (7/9/20) I get an update email with a manufacturer’s ship date of July 19, 2020. Eight days later (7/17/20) I get an update email stating 3-4 weeks until delivery, only now the manufacturer’s ship date was removed.
On Aug 9, 2020, I realize that I haven’t had any updates and emailed for an update. The response was that it was EXPECTED to ship this week, and I asked to cancel my order. The next morning (8/10/20) I get yet another update email stating 3-4 weeks and NO MANUFACTURER SHIP DATE!
I submit another request to cancel my order. They tell me that (suddenly and miraculously) it is scheduled to leave the manufacturer TODAY! I ask to still cancel my order. They tell me they will contact the manufacturer to see if a cancel is possible. I contact Coleman a few more times requesting to cancel my order. They tell me they don’t want to because they don’t want to charge me a 15% cancellation fee if the order has already shipped “which they suspect it has.” I, AGAIN, request to cancel my order and state that I understand there is a fee.
Three days later and my order is still not cancelled. I continue to go back and forth, and they continue to insist that the order is already ticketed to ship and cancelling would now cost round trip reimbursement AND 15% fee. I told them I wanted proof that the order is being prepared to ship, and they cannot provide me with that information.