- Report: #1503703
Complaint Review: eBay - San Jose California
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Author Confirmed
Why?
eBay
2145 Hamilton Ave San Jose, 95125 California, United States
Phone:
(800) 322-9266
Web:
ebay.com
Categories:
Business Rating:
(0)
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eBay Inept Company San Jose California
I purchased five 4-packs of 2 way radios totalling $304.75. The seller, ambetown-23, was late in shipping purchase without explanation, also was a very poor cominicator. Because the order was now 2 weeks late, I tried to cancel the order. The seller sent it late anyway but it did not arrive at our address. According to shipper UPS it went to a nearby address, but those residents say it never arrived there either. I contacted eBay multiple times to find out seller info & submit a refund. eBay wanted a police report which took some time to recieve, eventually uploaded outside their 30 day requirement.
I was informed in a message that eBay would accept a report number which I submitted in a timely fashion. eBay eventually refused to honor my refund request after numerous cycles of denial, approval, denial, refund forthcoming, denial, etc. eBay insisted on hiding seller contact information from submission in my police report. Seller refuses to be contacted through the eBay messaging sytem.
I have filed a complaint with the Office of Attorney General - Consumer Complaint Division in our state for investigation of fradulent business practice by eBay & the seller. eBay customer service is non-existant, do business elsewhere. eBay hides behind the shield of call centers where you can't get a straight answer, only lies & deception. There are litterally thousands of examples of this type of business practice on the internet.
Buyer beware!
