• Report:  #1532544

Complaint Review: Flight Club - Internet

Reported By:
Brent - Key West, United States

Flight Club
Internet, United States
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I went online and found some sneakers for my son, he told me he was a size 9 so I ordered a size 9, less than 1 minute later he says to me he needs a 9.5 size shoe. I immediately contact flight club and let them know so that before they send the wrong size they can just send the right size. They responded the next day and said it was too late and that all orders are final. I asked them to cancel the order and they then said they are already shipped. After going back and forth and asking for a refund they finallay said ok but I would have to wait to receive the shoes and send them back at my cost. Once they receive them they would refund me for the fiull amount minus the cost of shipping from them to me. We finally got the shoes and immediately paid to have them sent back. We received an email a few days later saying that we now have a store credit not a refund. What a complete wasted of time, effort and money. This company is useless! So now I have to spend my time disputing the transaction when all they had to do was cancel the order or send me the right size. I WILL NEVER USE THIS COMPANY AGAIN AND I RECOMMEND YOU DONT EITHER. 

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