- Report: #1513093
Complaint Review: FreedomPop - Los Angeles California
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Author Confirmed
Why?
FreedomPop
1100 Glendon Ave #700 Los Angeles, 90024-3511 California, United States
Phone:
8887438107
Web:
https://www.freedompop.com/
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FreedomPop unwarranted funds withdrawal Los Angeles California
(1) To file a Complaint to 'Customer Service' following is asked for "1. SIM ICCID (It's a 20 digit numbers and starts with 8901)". SIM card is a Microelectronic encapsulated Chip of the size of one cm. To get the number SIM card need to be taken out of the WiFi device. Even with a normal lens it is impossible to read the above tiny 20 digit number ! Other than harassing the customer what is the need for this ?
(2) Dirty Game of 'TopUp' ! There is a 'TopUp Credit' that draws $20 from customer bank and puts into it if there is not enough balance to cover monthly charge. With maliceous intent this TopUp is 'De-activated' and monthly fee is drawn from customer bank. Now game starts ! De-activated TopUp can be Re-activated and should stay valid for 30 days. But this is violated, TopUp is maliceously De-activated and monthly fee is drawn from customer bank, instead of drawing from TopUp Credit. Other than harassing the customer what is the intent of this 'dirty game' ?
(3) Even if account is cancelled above TopUp balance is not refunded. Note this is drawn from customer bank. Isn't it 'unethical cheating' ?
