They are scammers. Unfortunately, I only found this out after I had lost a fortune to them over the space of eight months. This happened last year and I couldn't come across a genuine company or agent until I was introduced to cybercollector earlier this year. He took up my case and he tracked that the scumbags.
Apparently they advertise a fake location. It took a while as they had wired my money through various channels in multiple countries. Thankfully cybercollector was able to recover more than half om my money which I am more than happy with because no one else could do it through out last year. I just want people to be aware of this scam company and avoid them at all cost.
If you have started trading with them and are experiencing issues with withdrawal, you can contact the recovery expert and his team of professionals on cybertrack @collector.org and I'm sure you will be able to get a substantial amount of whatever you have lost.