- Report: #1520686
Complaint Review: Global Home USA - El Paso Texas
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Author Confirmed
Why?
Global Home USA
El Paso, 75001-2784 Texas, United States
Phone:
(866)445-3604
Web:
N/A
Categories:
Business Rating:
(1)
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Global Home USA Warranty Global Inc PO Box 2748 Addison, Tx 75001-2784 blamed me for damages caused to air conditioner by leaving it on after hearing noise, then exagerating the cost of repairs so as to not cover the full repair cost. El Paso Texas
Two days ago on Saturday ( August 20, 2022), our air conditioning woke us up with a banging sound. I immediately turned the air cinditioning off. At 6: 27 PM saturday night, I called the Claims line to file a claim, i was told that the claim wouild be opened "Monday first thing".
This afternoon my wife called to get the progress, but no claim was filed. We had wanted to use our own company, but as per the email sent to me by Global Home USA, we would have had to pay the provider upfront, then would have had to wait for a reimbursement.
When the provider came for the estimate the total estimate was $1950.00, but the most they would cover was $1,115.00 leaving a balance of $835 for us to pay out of pocket. The provider spent nearly 2 hours fighting the insurance comany over the coverage, which had initially been denied. I feel that the insurance company elevated the cost of replacing 4 brackets and a blower motor in order to deny my claim while collecting my payment every month for the past year.
