Complaint Review: Green Van Lines | Ripoff Report Verified Safe™ …businesses you can trust. Green Van Lines fully licensed insured professional moving storage company. Licensed with both Texas U.S. Department of Transportation. Dedicated to 100% customer satisfaction. Green Van Lines’ goal is providing moving services of the highest level of professionalism the most affordable price the best customer services. - Addison Texas

Ripoff Report REVIEW / Green Van Lines Commitment to Customer Satisfaction

Green Van Lines joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Green Van Lines approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on the Ripoff Report website. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Green Van Lines did just that. Green Van Lines has gone through great lengths to make sure they try and resolve any and all customer issues. Green Van Lines has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Green Van Lines stated “on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity.”

Green Van Lines CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

”Green Van Lines is a premier Dallas mover, family owned and operated business, the first Eco-Friendly moving company in the United States providing moving and storage services that has been operating and expanding every year since 2007. Customer satisfaction is our number one goal and we will do what it takes to earn it.”

WHY GREEN VAN LINES IS BETTER THAN THEIR COMPETITORS

”There are many reasons that make us stand out amongst other moving companies. Our movers all go through a training program prior to going out on their first job. They learn how to properly pack all the items in a typical household including fragile/non fragile pieces, personal belongings, furniture, etc,. They also learn how to stack the items properly in the truck in order to avoid any damages during transit. Our customer service and sales departments are dedicated to our clients to improve communication and their overall experience during their relocation. We are an eco-friendly moving company and are always looking for new ways to help our environment. For our local moves we use trucks that are running on bio diesel fuel. We also utilize recyclable rubber maid containers instead of cardboard boxes to minimize our carbon footprint. We use recycled packing paper to protect dishes and fragile items being packed inside of boxes. We are fully electronic and avoid the use of paper whenever possible. We are proud supporters of green organizations such as www.stopglobalwarming.org and www.treesforthefuture.org, while also planting trees on behalf of our clients worldwide.

Green Van Lines / Statements from the owner

. "My name is Guy and I am the owner of Green Van Lines. I would like to thank you for taking the time to review and gather information about our company. Green Van Lines provides moving and storage services whether local, long distance, residential or commercial, our movers are here and ready to help. We are one of the top rated moving companies in the country today. We are proud to say that we are an Eco-Friendly moving company and while relocating with us you are also helping our environment. For every move that we perform 10-50 trees will be planted on your behalf. We believe that once you try our services for yourself you will remain a loyal customer for life.” ECO-FRIENDLY SERVICE Offering moving services that are kind to the pocket is no longer enough for moving companies - they have to be kind to the environment too. Everyone wants a better future, and Green Van Lines has been busy developing services that make a genuine difference to the world around us. Providing eco-friendly is something about us we're extremely proud of, as is the fact we’ve been pioneering Dallas movers too.

Over the years, we have introduced cleaner and greener ways to move your belongings wherever they need to go. And the green developments continue every year. * Our boxes and packing supplies are made from 100% recycled materials * Our uniforms include organic cotton shirts * We minimize paper waste in our moving services by incorporating electronic communication * We promote green-friendly organizations (like www.stopglobalwarming.org) * We plant trees with “Trees for the Future” (www.TreesFTF.org) with every move we conduct * And, our commitment to the environment doesn't cost you one cent extra Green Van Lines is a leader amongst moving companies for so many reasons. But while we do play a role in conserving the environment, our bread and butter comes from providing moving services of the highest level of professionalism, the most affordable price and the best customer services. For Dallas movers offering superior local, long distance and international moving services, Green Van Lines is the premium choice. Our track record, our experience and our quality of personnel reveals everything about us - the industry leaders you can trust to get you moving!

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Green Van Lines is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with Guy and the management at Green Van Lines and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Green Van Lines a positive Rating. Green Van Lines made efforts to ensure that all customers were satisfied and assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. Guy, the owner of Green Van Lines, stated “We carefully consider and learn from all customer complaints in order to use them as tools to improve our overall customer satisfaction goals. Customer satisfaction is our number one concern and we will do whatever it takes to earn it. We value our customers above all else, and look forward to continually improving so that their experiences with Green Van Lines remain positive and hassle-free”.

STATED IMPROVEMENTS FROM GREEN VAN LINES.

" Here at Green Van Lines we are always looking for ways to improve our services and are open for any suggestions that we receive. Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Green Van Lines is willing to go beyond the call of good customer service and do what it takes to make things right with their clients. "Green Van Lines is an eco-friendly moving company that provides moving and storage services for our customers. Our highly professional employees specialize in commercial residential moves whether its local or long distance. We sell packing supplies as well as offer our Green Crate Rental program. We are confident that once you try our services you will remain a customer for life.”

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

Moving is a significant event in anyone’s life and can be a stressful experience if you choose the wrong company. While most moves go smoothly, there are some movers out there that may be dishonest and try to take advantage of you. The best defense against moving fraud is to be informed and aware of your options when choosing a moving company while also conducting the proper research. We have compiled a list below of some important points you should know to avoid becoming a victim of moving fraud. Avoid movers that do not show U.S. DOT numbers and Motor Carrier (MC) numbers in their advertisements or on the quotes they sent to you. Do not sign blank or incomplete documents in order to avoid being scammed. Make sure your mover is registered with the Federal Motor Carrier Safety Administration (FMCSA) by visiting www.protectyourmove.gov. Read “Your Rights and Responsibilities When You Move” and the “Ready to Move” brochure on www.protectyourmove.gov to make sure you are fully informed on what to expect. Your mover is required to provide this information to you by law. Check the complaint history of a mover at www.protectyourmove.gov. Make sure you are fully aware of the insurance being provided to you. If interested in additional coverage ask your mover for details. Do not believe everything that is told to you unless it is sent to you in writing. It is best to be onsite while your belongings are being loaded or unloaded. If you cannot be there make sure to you get someone you trust to be there in your place.

“Green Van Lines is a family owned business, full-service moving company that has been operating and expanding every year since 2007. Customer satisfaction is our number one goal and we will do what it takes to earn it."

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected] This kind of dedication to customer service means that Lucas Auto Care will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Green Van Lines, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company’s response and to insure customer satisfaction). You can call Green Van Lines directly at 888-770-4733 Ext-114, and ask for Arthur.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Green Van Lines or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us. [email protected]

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Green Van Lines.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Green Van Lines Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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