- Report: #1495689
Complaint Review: Holiday Inn - Orlando Florida
Reported By:
Carol -
Pflugerville, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Holiday Inn
Orlando, Florida, United States
Web:
ihg.com
Categories:
Business Rating:
(0)
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Holiday Inn Orange Lake Resorts We purchased a unit but in four years have not been able to use it. Orlando Florida
We purchased a timeshare at Orange Lake Country Club Villas in Orlando on March 18, 2015. We were solicited by someone at the hotel and encouraged to attend a pitch before our vacation ended for $100.00.
We did not get to see the unit we purchased because it was occupied. We were shown a similar unit as well as several other more lavish units that could be available to us with the appropriate points. The points could be purchased or obtained for referrals. We were shown how each referral could allow us to gain more and more points which would allow us to book more and more nights and or vacations.
Since 2015 we have attempted to schedule a vacation in our unit each year. Regardless of calling and speaking to someone or using the online system, there is nothing available on the dates that are convenient for us. We have even attempted using RCI which was supposed to give us even more options, but, alas, that program too has failed to provide anything.
We are disappointed to say the least and as of recent years Daniel has become disabled and I am solely his caretaker and am still working. We are just not able to use it even if we could get the dates we wanted. The unfortunate part is that we have paid for it for four years and have never seen the unit we purchased.
We are requesting that Holiday Inn provide the promised services regarding the ownership’s return and the possible recouping of our monies for a property that we have never seen.
