Complaint Review: HomeShield Coating LLC - Wauconda Illinois

BUYER BEWARE!  Company refused to honor contract and left us with exposed raw wood and construction debris (rusty nails, sharp metal stapes, splinters of wood and paint) all over our deck, roof and lawn.

This company has several negative reviews that we should have listened to prior to signing a contract.  The first warning was having to sign a contract and pay $ during the sales presentation or else the 20% offer wouldn't be valid.  Huge RED FLAG that we didn't heed. 

So many issues I don't know where to begin.  First, we were told to pick out a color at Sherwin Williams since no color wheel was presented until the day they started work (their contract states a color wheel will be provided).  They had to color match our SW selection and the color was a pink-brown, nowhere near the tan color we picked out.  When we refused the color they matched, the owner, Mike, rudely told us his $30,000 color matching machine is 98% accurate in color matching.  Obviously it isn't!  I think he definitely overpaid for that machine.  LOL!

Our home is 25 years old and there were many caulked areas around the windows that needed to be removed and replaced.  We were promised these areas would be taken care of prior to painting.  NOT!  They taped the windows, scraped a few boards and were ready to begin painting.  The scraping left large, loose chunks of paint still hanging on the wood.  For anyone that has owned a wooden home, scraping and priming are vital in ensuring the paint does not bubble and peel off shortly after the repainting.  I would expect a home painting company to know this and take steps to prevent issues however as previous posts state, the prep work this company performs is subpar and when issues occur, which they definitely will, the company apparently will not honor their 15-year guarantee or any guarantee for that matter.

The only saving grace in this whole horrible ordeal is the wood on our chimney chase needed to be repaired so it stopped the entire process until the chase was repaired.  If that had not happened, our house would be pink toned with areas of bubbling and water leakage around our windows. 

When we requested the owner, Mike, to contact us to decide if we wanted to continue with the project due to all the issues, he sent us an email stating no amount of money would be enough for him to continue with our project.  He then threatened to sue us for breach of contract.  A contract HE broke, per our attorney.  He then stated he was placing a lien on our property.  Luckily, we were able to stop payment on 1/3 of the contract price since he informed us he was not continuing our project and he had not even performed 1/5th of the project.  He left our home with exposed wooden boards and dangerous debris everywhere.  

The owner is a loose cannon.  His emails are emotion based and he will not accept blame for anything his crews, machinery, etc. did wrong.  Nobody should have to deal with an unprofessional business owner such as this.