- Report: #1500891
Complaint Review: HP Printer/Fax -
Reported By:
Michella -
Benton Harbor, United States
Submitted:
Updated:
-
Author Confirmed
Why?
HP Printer/Fax
United States
Phone:
8557852777
Web:
https://instantink.hpconnected.com/us/en/r/subscriptions/883459806/my_account?show=billingForm
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HP Printer/Fax HP disabled my Officejet Pro 6978 after I paid cash for the unit and ink
One year ago I purchased with cash an HP Officejet Pro 6978. Ink cartridges for the unit were costly, so I decided to enroll to the HP Instant Ink program. After doing so, I was not told that the unit would be disabled and unusable if my debit card info was not kept updated. After the Coronavirus shut-down, my shop suffered great loss.
I found out that my printer could no longer be used as the microchips enabled into the unit would disable all function and it would no longer be operable. Now I have a printer and ink that I paid for (with cash) that is completely unusable and left in the hands of HP Corporate and their decision to retire my machine. I was lied to and misled.
