• Report:  #1532142

Complaint Review: Innerwell - NYC New York

Reported By:
Samuel - Mesquite, Texas, United States

NYC, New York, United States
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It involves buying compounded medicine through a company that can legally mail it to you.  They also offer Zoom teleconferencing with a nurse practicioner in the "package" (overall) service.


I purchased a full drug trial of Ketamine from Innerwell: 6 weeks.  They, like all their competitors, provide for twice weekly dosing for four to six weeks.  Initially I was spoken to, via Zoom, by a psychiatric nurse for an hour.  She has a supervisor (credentials unknown to me).


After two weeks time has passed and three 300 mg. sublingual tablets taken, I called her back for a report on how it went.  I told her nothing more 'controversial' than it had heightened the anger I already felt towards my mother and father and sister.  I came from an abusive home and I have treatment resistent depression and complex PTSD.


This prompted the nurse in a consulation after this second Zoom meet to consult with her supervisor regarding dosing change (upwards) to surprise me ten minutes later with a phonecall to announce that "We have decided that Ketamine is not right for you."  The Ketamine is bringing up the anger too much, she declared.  'Your balance of the money will be refunded.' 


I had already paid them $700.00.  That was for three tabs and 1 1/2 Zoom internet talking with a nurse.  That was gone.


I made no threats whatsoever towards my family.  I also reported to the nurse being furious with God (the Creator) for my awful life.  I've been disabled say the Social Security Admnistartion since 1993...a long miserable adult life.


Point is:  She/they had no credible reason to stop the drug trial - no medical rationale.  They took my money and ran, which makes little sense when the service is almost unaffordable.  Only the truly desperate, and rather wealthy, do it. 


I think Innerwell lacks for customers.  Business is really good.  They can turn away more business, no problem.  Nearly two-hundred dollars a tablet is so profitable that "losing" business does not hurt much at all.  Not in the Ketamine home sale business these days.  They are likely among the top five providers in the entire U.S.A.


The Ketamine is being prescribed in a *drug trial* that need last at least a month to have a chance to WORK.  I got less than two weeks worth with a total of 900 mg. supplied.  Full/normal dose for one week is typically 1200 mg.  So, I obviously did not get enough to medically benefit me in the least.  A rip-off.  A $700.00 rip-off.                  

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