- Report: #1367101
Complaint Review: Juvarelle - Nationwide
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Author Confirmed
Why?
Juvarelle
Nationwide, USA
Web:
Juvarelle.org
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Business Rating:
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Juvarelle Ordered trial product but they sent full size and charged my credit card, no where on line do they let you kow it will be sent monthly. When I received another package, I refused the package without opening it. They sent it back and I refsed it again. Pacoima California
When I called and told them I didnt want automatic shippment and to credit my card back, they told me refusing the package is not how they want returns even though they were able to track the package. They offered a 50 refund but i said no, I wanted the full price refunded. They told me they had not received the return even after 5 days . Now I will have to cancel the card, dont trust them and fight this. They also tranfered me to a supervisor and he hung up on me.
I purchased this product online which a supposd to be a trail size and only shipping and handling. They charged my credit card for full price of full size bottles. They have a disclaimer on " terms" but dont tell you by purchasing their trial product, they will send you automatic monthly shipments. When I received the monthly shipment, I refused the package. About a week later, they had resent the package. I refused again and had the Post Office put on the package refused. When i called customer service to tell them I didnt want monthly shippments they redirected me to a supervisor. I told him I had refused the package and wanted my credit card reembursed with the full charges they made. He stated that refusing the package was not the "proper way to retun product, even though he was able to track the product and state that the shipping place had not received it after 5 days. He offered me 50% refund and I told him no, I wanted a full refund. I also told him I saw a complaint about this very problem and when I told him that, he hung up on me.
