- Report: #1497520
Complaint Review: Lowes - Columbus Ohio
Reported By:
shelia -
columbus, columbus, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lowes
4141 morse crossing 43219 Columbus, 43219 Ohio, United States
Phone:
8662848989 ext 6587363
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lowes Hemay, Jack, Marvin Ellison, Andy messed up orginal order, offered upgrade of $1100 refrigerator to $2600 refrigerator, New one to large pretended they would replace with correct size but wanted me to pay $500 Columbus Ohio
This has been going on since the middle of may I didn't get my stove or refrigerator when I was told I would. I went to the store and spoke with the manager Hemay he apologized and said he would upgrade me to a more expensive one because of the store's mistake and I would get it the next day which was father's day. the two men came didn't want to listen trying to bring the items into the house causing damage to the outer frame of the door as well as other parts of the door damage also tore down the blinds to my patio door.
The stove couldn't be hooked up because the didn't have all the parts the left the other stove sitting in the grass of my backyard causing the grass to die the stove is still sitting there screen doors are still off no one has come to fix anything I had to wait another 4 days before someone came back to even hook up my stove so I could cook. I emailed the C.E.O. Marvin Ellison twice concerning this matter no response at all. I called the customers service finally Andy spoke with me stating he would get the matter fixed. He told me to go to the store and pick out a correct size refrigerator, did that no change.
Wrote another letter spoke with several so-called managers at the store all giving different answers, finally the Friday of the 4th of July holiday spoke with Andy again he said you have three choices we can refund your money, you can keep the refrigerator you have and we will also give you $250 gift card, or you may choose from one of the two refrigerators. I chose one but then he said you will need to pay $500 more dollars I said why he said because of what you paid for your 1st one.
I stated that has nothing to do with anything you have to go by the value of the upgrade he said this is my offer. This is not right the store messed up in the first place the store admitted their mistake with a more expences one it's too big and they should exchange it for the correct size and same upgrades value and also pay to repair the damages all stress this is still causing me and my family. I do have audio
