- Report: #1513170
Complaint Review: Move Central - San Diego CA
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Move Central
8963 Carroll Way Suite B1 San Diego, 92121 CA, United States
Phone:
(858) 230-8281
Web:
https://move-central.com/
Categories:
Business Rating:
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Move Central California Movers & Storage Scammed me out of my Deposit San Diego CA
DO NOT USE THEM! Very dishonest about pricing. Scheduled a move for Oct 22nd and told them everything that was going to be apart of the move and received an hourly quote. Day of my wife received a call from on of their movers Mel who was extremely rude to her and was being completely unprofessional. They also told us they werent going to be able to make it that day and needed to reschedule til the next day Oct. 23rd.
This was extremely inconvenient because this was our last day of the lease and we had scheduled our move with them over a week in advance. On the 23rd they sent out their team and once they got to our house, they told us it was going to be an extra $250 each for a safe and dresser which we had already previously told them about (weight, dimensions, etc) and were never told was going to be an extra charge over the phone.
After negotiating with their customer service they were not able to honor their original hourly charge which was supposed to already include these items since we mentioned them upfront. We cancelled the service and told the movers to leave. Now they do not want to refund me back the deposit because we cancelled the move ourselves. These guys take no responsibility for their timeliness, lack of communication, being upfront, and just operating with integrity.
We ended up using Best Fit Movers and received a way cheaper quote. Come to find out the owners of Best Fit Movers and Move Central are relatives. Now it makes sense why they no longer are the same company. Long story short do not use these guys, save yourself the money and headache of dealing with this extremely unprofessional company.
