• Report:  #1532064

Complaint Review: Nintendo - Washington Washington

Reported By:
Eduardo - Belem, Para, Brazil

4600 150th Ave. NE Redmond, WA 98052-5113 U.S.A. Washington, 98052-5113 Washington, United States
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Dear Nintendo professionals, good afternoon.

I am still unable to use any credit card on my Nintendo account. I have opened accounts in other countries where I have residency and bank accounts with cards issued by those countries, and in none of them am I allowed to make purchases.

I have bank accounts and Nintendo accounts in the USA, Brazil, and Argentina, and in none of them can I use any credit card. I have tried dozens of cards, cancelled and requested new cards from banks, tried single-use or fixed-use virtual cards, tried physical cards, and so far, nothing.

Not only have you not solved the problem, but you also do not provide any explanation. You don't tell me if something might be wrong, you don't tell me if you simply don't allow me to use them because you don't like me, you don't tell me if it's prejudice against me, you don't tell me anything. You don't provide any decent contact channel, you don't care about customers who want to spend money with your company.

Do you realize this? I am trying to spend my money on your company and you won't let me do that. What a complete disregard, it's lamentable. I await any explanation that is minimally plausible.

I can only conclude that Nintendo has some prejudiced reason for preventing me from spending my money on their company, because it is not possible that a world leader in games and technology cannot simply provide a coherent explanation of why they don't allow me to use any credit card.

This is a consumer disregard.

I have provided the console serial number, all the details of the dozens of cards I tried to use, account information, everything, and incredibly these incredible professionals responded to me as follows: "we cannot help you with this issue. We cannot share any more information,"... Can't you even say why you won't let me buy from your company? Is that what you're going to tell me? It must be something prejudiced against me, it can only be.

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Don't waste your money on Nintendo, they don't want us to spend our money on their company

I would like to be able to use my credit cards on the Nintendo eShop and spend my money on Nintendo, but they don't allow me to do that


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